Activating Atendee Information Quantity Box not Working

[Danny]

Really like the allowance of including additional attendee information with Event Tickets Plus.
However when checking box ” Request information for each attendee during registration ” the text boxes I assign in the “Attendee Information” don’t work?
Also, the html I enter in the Ticket Description shows the hard code?

[Barry]

Hi Danny,

Once you increment the quantity selector to a value above zero the additional fields should become visible.

I do see that isn’t happening in your case, but a type error seems to be getting in the way and blocking things and I am unsure what is triggering that.

With this in mind, could you run through our standard troubleshooting steps? In your case you would want to keep the following active as a minimum, but deactivate everything else and switch to a default, unmodified theme:

• The Events Calendar
• Event Tickets
• Event Tickets Plus
• WooCommerce

Do you find things work under default conditions with nothing else running? If so and you begin reactivating other plugins/your theme, do you find that one of those components trigger the recurrence of the problem you are facing?

Also, the html I enter in the Ticket Description shows the hard code?

I don’t believe these were intended to be used for rich, HTML descriptions. However, you could setup a template override for wootickets/tickets.php and change this line:


echo $ticket->description;


To:


echo html_entity_decode( $ticket->description );


For more information on how template overrides work, please see our Themer’s Guide. If you need further assistance with this specifically I would also ask that you post a new support topic, as we do try hard to stick to one problem per topic.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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