A few pre-sales questions for Events Tickets Plus

[Rob]

Hi,

we’re considering purchasing Events Tickets Plus to use with our Events Calendar Pro WordPress site, but have a few questions before making the decision :-

– Can frontend users add events, or is this what the Community Events addon is for?
– Event Custom fields, are there any limitations on amount of custom fields or field types?
– Does Events Tickets Plus have any integration with the JustGiving system, either native or with an addon?
– WooCommerce Reporting, does it combine product orders and Events, or can they be differentiated in the admin panel?
– Is there an auto-response email sent out to the user after ticket purchase? If so, can we modify the content of this email? If so, can we potentially CHANGE the contents of this email at any point, and user purchases after that point receive the newly amended email?
– if customer adds ticket to basket and doesn’t checkout, how long until that ticket is sent back to stock?

Finally, I can see there’s a frontend demo for this. Is there a backend demo we can take a look at, just to go through with a fine-tooth comb and make sure there isn’t some obvious functionality we’ll need that might be missing?

Thanks.

[Barry]

Hi Rob,

Thanks for considering Event Tickets Plus for your project 🙂

Can frontend users add events, or is this what the Community Events addon is for? This is indeed what Community Events provides – a convenient form and a set of controls to manage the process of accepting submissions from the public.

Event Custom fields, are there any limitations on amount of custom fields or field types? There’s no particular limit on how many you can add, but currently you are restricted to the field types that we ship out of the box.

Does Events Tickets Plus have any integration with the JustGiving system, either native or with an addon? In fact, Event Tickets Plus does not have any ‘native’ ability to interact with any payment gateway. Instead, it integrates with leading ecommerce plugins such as WooCommerce and Easy Digital Downloads and therefore utilizes their payment systems. So, depending on which ecommerce plugin you plan on using, it would be advisable to research and see if there is a donation/JustGiving focused gateway available there.

WooCommerce Reporting, does it combine product orders and Events, or can they be differentiated in the admin panel? WooCommerce sees tickets as regular products; however with a few tweaks/minor custom development work you can for instance apply a specific product category to tickets which might give you a means of differentiating when reviewing WooCommerce reports.

Is there an auto-response email sent out to the user after ticket purchase? If so, can we modify the content of this email? If so, can we potentially CHANGE the contents of this email at any point, and user purchases after that point receive the newly amended email? It sounds like you plan on using WooCommerce. With this plugin, ordinarily an acknowledgement or receipt email is sent to customers immediately after purchase. Event Tickets/Event Tickets Plus will subsequently send a further email containing the tickets themselves. All of these emails are customizable, but it may require that you set up custom templates to do this.

If customer adds ticket to basket and doesn’t checkout, how long until that ticket is sent back to stock? Tickets are, at their core, regular WooCommerce products – and will behave the same way.

Is there a backend demo we can take a look at, just to go through with a fine-tooth comb and make sure there isn’t some obvious functionality we’ll need that might be missing? Currently there is not, I’m afraid. Even so, we do have a pretty flexible 30 day refund policy so if you find it isn’t for you within that period, we’re generally happy to facilitate a refund.

I hope that answers your questions but let me know if you want to follow up on any specifics.

[Rob Bryan]

Hi Barry,

thanks for the reply.

one final question from the website owners – Can we change the ticket prices/types ongoing for an event e.g. event launches with a super-earlybird then changes to an earlybird price then standard. And if so is this an automated process we can put in place to change prices on set dates (something we can do currently) or is it a manual process?

Thanks.

[Barry]

Hi Rob,

You can edit and change the ticket price at any time.

Event Tickets Plus does not directly support automatic price changes, but WooCommerce does (if that’s the ecommerce plugin you go with here). So, you can create a ticket using Event Tickets Plus then edit it via the WooCommerce product editor – set a sale price and specific a schedule for the sale price.

That could definitely be used to your advantage, here 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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