500 server error after upgrading to 4.0

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  • December 3, 2015 at 10:16 am #1034849
    Michael
    Participant

    Hello,

    After trying to upgrade to 4.0 today, I received a 500 internal server error, and was not even able to access the Dashboard.

    I contacted my host and they said the problem is the following line of code:

    Cannot redeclare tribe_is_community_my_events_page() (previously declared in /home3/movinsh1/public_html/wp-content/plugins/the-events-calendar/src/functions/template-tags/query.php:67) in /home3/movinsh1/public_html/wp-content/plugins/the-events-calendar-community-events/src/functions/template-tags.php on line 10

    After disabling the calendar plugins through the database I was able to gain access to the site again.

    Can you please help me resolve this issue?

    Thanks!
    Mike

    December 3, 2015 at 11:31 am #1034924
    Brian
    Member

    Hi,

    Sorry for the issues here. I can work with you to resolve this.

    If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

    Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar-community-events/

    Please make sure to remove all copies of Community Events.

    That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

    We also have this guide for manual updates:

    Manual Updates

    If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

    You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

    And follow these steps for manual updates:

    Manual Updates

    If you have issues please let me know and I can help out.

    Thanks

    December 3, 2015 at 1:53 pm #1035034
    Michael
    Participant

    Thank you Brian!

    December 3, 2015 at 4:12 pm #1035135
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

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