500 Internal Server error with 3.12 Just purchased 10/13/15

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › 500 Internal Server error with 3.12 Just purchased 10/13/15

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • November 3, 2015 at 7:31 am #1021258
    Frank
    Participant

    I purchased and installed the latest version of Events Calendar Pro and activated it while Events Calendar was still active. I cannot access why website or wordpress admin. It loads to a white screen. Please advise.

    I went through the trouble shooting and reactivated each plugin. it is the Events Calendar Pro plugin that is causing the problem.

    I need reoccurring events for the function of my website. We are a busy restaurant that runs the same promos weekly. I can’t continue to put in each event for each week. This was why i spent $90 and purchased the PRO. Now is isnt working. This is extremely frustrating since the these i purchased explicitly said it is compatible with events calendar. It was one of the default plugins. Now PRO does not work.

    Please advise.

    November 3, 2015 at 8:05 am #1021290
    George
    Participant

    Really sorry to hear about this @Frank – this NOT normal behavior and there are no reports of similar behavior at this time, so it sounds like something is conflicting on your site.

    Are you able to access your wp-admin now? I’m not sure because you said you were unable to, but then also mention having done some plugin conflict testing.

    If you can access your wp-admin, please deactivate Events Calendar Pro and then share your system information with us. Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Then, see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

    define('WP_DEBUG', false);

    to this:

    define('WP_DEBUG', true);

    That will display PHP errors if any exist, which might be quite useful here.

    Once you’ve made this change, re-activate Events Calendar Pro so that your site breaks, and see if any PHP errors are there on the white screen. If so, copy and paste the entirety of these errors and share them with us here.

    Thank you!
    George

    February 18, 2016 at 8:30 am #1075347
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘500 Internal Server error with 3.12 Just purchased 10/13/15’ is closed to new replies.