500 Internal Server Error when importing events csv file

Hi Alison,

Please feel free to share the file (just upload it to your site, Dropbox or some similar service and share the link – via private reply if you prefer).

We can then take a look and see if any obvious problems jump out at us before looking at other troubleshooting options 🙂

Thanks!

Hi Alison,

It works just fine for me!

When a 500 Internal Server Error is reported there is generally another more meaningful error which is logged somewhere. Do you have access to your server error logs, or can you work with your host to get access and see if there is a particular error (or errors) that marry up with the last date and time an import failed?

Beyond that, I wonder if you could consider running through our standard troubleshooting steps and perform the import in a clean environment with only a default theme and no other plugins running? It’s not impossible a conflict is stopping things from operating as expected.

Thanks!

Normally that error (premature end of script headers) shouldn’t occur.

Here’s my guess: the CSV file you shared contains a relatively large number of events – despite being 9kb in size, it has over 200 events that all need to be generated and that takes time. Now, to prevent things from timing out, the importer uses redirects to keep the import process running. What may be happening here is that another plugin or your theme are breaking things, either by introducing whitespace in the wrong location or something similar.

Could I again ask that you test with no other plugins running and only a default, unmodified theme such as Twenty Sixteen – does the same thing still happen under those conditions, or does that resolve the problem?