500 error when saving new events

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  • May 31, 2017 at 4:51 pm #1291527
    Craig
    Participant

    I get a 500 error when saving new events and I can’t add tickets. The error is:

    [Wed May 31 19:36:34 2017] [error] [client 216.221.67.133] PHP Catchable fatal error: Argument 1 passed to Tribe__Events__Pro__Recurrence__Series_Rules_Factory::build_from() must be of the type array, string given, called in /home/xxx/muskokanorthfood.com/html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Meta.php on line 1056 and defined in /chroot/home/muskokan/muskokanorthfood.com/html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Series_Rules_Factory.php on line 32, referer: https://muskokanorthfood.com/wp-admin/post.php?post=3378&action=edit

    All of my plugins are up-to-date.

    Any help would be greatly appreciated, I just received a last-minute request to add a workshop series that is starting next week.

    Thanks,

    Craig

    ========================
    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/metadata-double-serialized-stored-as-strings-in-db-not-serialized-arrays/

    • This topic was modified 8 years, 11 months ago by Craig. Reason: formatting
    May 31, 2017 at 8:34 pm #1291580
    Geoff B.
    Member

    Good evening Craig and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.

    We are sorry to hear about the error message you are receiving when saving new events.
    I would love to help you with this topic.

    By the sound of it, it looks like there is some type of conflict at play.
    This is usually because of:

    1. A conflict with another plugin
    2. A conflict with your WordPress theme
    3. A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1. Make a backup of your database
    2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

     

    Hang in there!

    Geoff B.

    June 22, 2017 at 9:35 am #1301823
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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