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Hey there. I’m having some issues with The Events Calendar over the past few weeks and need some help. We’ve been using it for years on one of my sites here: williamsonsource.com, however I’m getting a new error in wp-admin that I can’t figure out how to fix? See here: https://www.evernote.com/l/ADE0YFrfRrtN0IsMU-BfNwqQR7slcSadG34 Everything is working, but I don’t understand what this error wants me to do since the URL’s are set correctly and haven’t changed.
Furthermore I’m installing The Events Calendar and The Events Calendar Pro on a new website: theapopkavoice.com. After installing, I see the same error at the top but I also get a 404 Error on theapopkavoice.com/events? See here: https://www.evernote.com/l/ADFv01tjDLZOQ7I8jskz-VMBc-ej4K1Vdys
Am I doing something wrong for the main events page or something?
Hey @Corey!
Thanks for reaching out. I’m sorry that these notices and the 404 have arisen on your sites.
For the /events slug to work, there cannot be a page that has the same slug. So any either site, if you head to the “Pages” tab in your wp-admin sidebar and find a Page titled “Events”, whose slug is /events, send this page to the trash, then empty the Pages trash, and then go to Settings > Permalinks in your admin area and just click “Save Changes” without actually making any changes. This last step may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which is good to do for these issues.
You can do this on both sites; when you do this, what do you find? The error should go away at least.
If it does not, or if issues persist on either site, then can you share the “System Information” for BOTH sites separately? Here’s how to share system information for a web site → https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Thank you!
GeorgeHey George. Thanks for the quick response. So I went through your steps and it fixed the issues on WilliamsonSource.com, so that one seems to be good.
However I did the same steps for TheApopkaVoice.com and it did clear our the error in wp-admin, but I’m still getting a 404 error page for TheApopkaVoice.com/events
Here is the info you asked me to copy and paste below:
URL
http://theapopkavoice.com
INSTALL KEYS
events-calendar-pro = 7339b8bf27b4fece0944f163e166c238099552c3
WORDPRESS VERSION
4.3.1
PHP VERSION
5.4.13
PLUGINS
Contact Form 7 version 4.3.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
The Events Calendar PRO version 4.0rc1 by Modern Tribe, Inc.(http://m.tri.be/20)
WPBakery Visual Composer version 4.7.4 by Michael M – WPBakery.com(http://wpbakery.com)
Launchpad by Obox version 1.0.7 by Obox Design(http://oboxthemes.com)
mobble version 1.5 by Scott Evans(http://scott.ee)
TablePress version 1.6.1 by Tobias Bäthge(https://tobias.baethge.com/)
The Events Calendar version 4.0rc1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WP Google Map Plugin version 3.0.6 by flippercode(http://www.flippercode.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Multi News
MULTISITE
–
SETTINGS
schema-version = 4.0rc1
recurring_events_are_hidden = exposed
previous_ecp_versions = Array
(
[0] => 0
)
latest_ecp_version = 4.0rc1
last-update-message = 4.0rc1
disable_metabox_custom_fields = hide
pro-schema-version = 4.0rc1
pue_install_key_events_calendar_pro = 7339b8bf27b4fece0944f163e166c238099552c3
earliest_date = 2015-12-25 00:00:00
latest_date = 2015-12-25 23:59:59
WORDPRESS TIMEZONE
America/New_York
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/var/www/vhosts/theapopkavoice.com/httpdocs/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSIONHey @Corey,
Thank you so much for your patience with this and for doing those steps – I’m wondering, can you let me know what the “Events slug:” option is set to on theapopkavoice.com? For some reason this is not showing up in the “System Information”.
1. If it’s not set to events, set it to that, save changes, and see if anything improves.
—
2. What are this site’s Permalinks Settings in Settings > Permalinks in your wp-admin? Are they set to /%postname%/, for example? If not, does setting them to /%postname%/ (or any option OTHER THAN “Default”) and saving changes improve anything?
—3. If neither #1 nor #2 lead to any improvement, I would recommend seeing if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:
define('WP_DEBUG', false);to this:
define('WP_DEBUG', true);That will display PHP errors if any exist, which might be quite useful here.
—
Let me know what you find! I’m sorry this is issue is still persisting, I can’t reproduce it so this investigation is unfortunately necessary to identify the source of the problem 🙁 Thank you for your patience!
– George
Hey George, so funny enough, I just updated to 4.o and everything is working now. So thanks for that! Ha. However, I’m probably completely missing it somewhere, but remind me where I make the page a full-width page instead of right-sidebar? Since there are no page options to edit? Thanks!
Hey @corey,
Glad there’s been progress here. For a full-width page, if your theme offers this layout option you should be able to access it by going to Events > Settings > Display in your wp-admin; once here, scroll down to find the Events Template option and try out each template there. Check on the event page layout after each template change, and see if it’s the full-page layout you like 😀
Cheers!
George
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