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January 31, 2018 at 12:25 am #1440359Andrew MarshParticipant
Hi,
I’m running The Events Calendar, The Events Calendar PRO, Event Tickets and Event Tickets PLUS. All four plugins are up to date but seem to be conflicting (Possibly because all versions are different?)
When I try to update an event, it gives me a white page with “-1” in the top left corner. Anyone else had this issue and found a fix for it?
I tried reverting the plugins that had versions higher than others but didn’t work.
Cheers,
MattFebruary 2, 2018 at 2:39 pm #1442913Jaime MarchwinskiKeymasterHi Matt,
Thanks so much for reaching out!
Our current best practices are to have all plugins up-to-date. Matching the versions of plugins is not necessary or recommended anymore.
In any case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes!
Thanks,
Jaime
February 8, 2018 at 5:45 am #1447519Jaime MarchwinskiKeymasterHi Matt,
I just wanted to reach out and let you know that I have confirmed this issue as a bug within our plugin.
I have logged a bug report for this issue and you will be notified when a fix has become available.
In the meantime, I’d recommend reaching out to WooCommerce to see if they have any further suggestions for you related to this issue, as the issue is related to their plugin as well.
Thank you for your patience in this process. Please let me know if you have any other questions in the meantime!
Thanks,
Jaime
February 16, 2018 at 5:23 am #1455159kaisvParticipantI solved this problem temporary with the following advice from enfold:
Error saving event – Events Calendar Pro + Event Tickets Pro
Meanwhile please update /enfold/config-templatebuilder/avia-template-builder/php/meta-box.class.php around line 262
`check_ajax_referer( 'avia_nonce_save', 'avia-save-nonce' );`
with
`if( false === check_ajax_referer( 'avia_nonce_save', 'avia-save-nonce', false ) ) { return $data; }`
February 16, 2018 at 10:22 am #1455633Jaime MarchwinskiKeymasterGreat, thanks for sharing!
Matt- let us know how that goes!
March 29, 2018 at 7:03 am #1491625Jaime MarchwinskiKeymasterHi There!
Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂
Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/
Please update the plugins and let us know if the fix works for your site.
Best,
JaimeApril 20, 2018 at 9:35 am #1512395Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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