Alright coldtowne, thanks so much for your patience!
I was given a bunch of new information today, through emails from our support manager and the Eventbrite VIP support team. It helped paint a fuller picture of this situation.
First of all, my timezone hunch was completely inaccurate, but thanks for looking into that. But we’ll ignore that theory from here on out. 🙂
From what I understand, of the 200+ events you have in your system, every one of them abruptly lost its connection with Eventbrite sometime late last week. One of your admins has gone through and painstakingly recreated many of the connections, but not all.
Even on events that are linked though (Level 3-5 Showcases Improv), there is no iFrame for the Eventbrite ticket purchasing. So you are hardcoding the Eventbrite urls with ‘Buy Tickets’ buttons into the body of the events so that users can still purchase tickets.
I’d like to recreate the problem on your site, so that we can track it down and figure out a solution. However, because it is on a live site I have limited options. With the credentials given to me, I created a private event on June 1st called ‘TRIBE TEST EVENT‘.
With your permission, I’d like to make this June 1 Â WP event a live published event (temporarily), so that I can reproduce the issues you are having. Specifically I’d like to investigate that it takes 90-180 seconds to connect with the Eventbrite API, that the WP event remains connected to the newly create Eventbrite event, and that the expected iFrame does or does not show up.
If you have a test/staging/development environment, I would prefer to test on there instead.
On my own local development server, on a website I call ‘http://events.plugin/’, I was able to connect a WP event to Eventbrite with no problem. So far, we believe the issue is localized to your site, and don’t yet believe it is a larger issue.
Does this make sense? Thanks again for your patience.
Let me know if I can explain anything else! I believe this is a good synopsis of everything that has happened, and how we would like to approach it.
I’ll wait for your explicit permission before creating a temporary test event (or for credentials to a staging environment) before proceeding.
Cheers!
– Casey Driscoll
Some events are linked with Eventbrite
Missing iFrame for purchasing tickets even if they are linked. Also a hardwired ‘Buy Tickets’ button.
Most events don’t aren’t linked though
Expected iFrame functionality at http://wpshindig.com/event/the-events-calendars-eventbrite-wordpress-demo/