Ticket Stock Issues with Cart Abandonment

incomplete orders can still reduce the available ticket stock, leading to discrepancies between actual sales and inventory levels. 

To prevent uncompleted orders from affecting your ticket stock, adjust the stock handling settings to ensure that only completed orders decrease the inventory:

1. In your WordPress dashboard, navigate to Tickets > Settings > Payments > Tickets Commerce > General Settings.
2. Locate the Stock Handling option.
3. Set the stock to decrease only when an order is marked as Completed.

This configuration ensures that the ticket stock is reduced solely for completed purchases, preventing uncompleted orders from affecting your available ticket inventory. 

For more details on how Event Tickets calculates availability, refer to the How Event Tickets Calculates Availability article.

Resolving “Oops, no tickets!” Error on the Checkout Page

When setting up Tickets Commerce in Event Tickets, some users may encounter an error where instead of seeing the checkout page form, they are shown the message: “Oops, no tickets!” This problem usually points to a configuration or conflict issue. Below, we’ll walk through the most common causes and their solutions.

1. Verify Checkout and Success Pages

Event Tickets requires two key pages to be configured properly:

Checkout Page
This is where customers complete their purchase. Add the following shortcode to your chosen page:

[tec_tickets_checkout]

Success Page
This is where users are redirected after successfully completing their checkout. Add this shortcode to the selected page:

[tec_tickets_success]

To verify that these pages are configured correctly as checkout or success, check the settings under Tickets > Settings > Payments.

👉 Double-check both pages to ensure the correct shortcodes are present.

2. Resave Permalinks

Sometimes, permalink settings can cause display issues. To fix this:

• Go to Settings > Permalinks in your WordPress dashboard.
• Click Save Changes without modifying anything.

This refreshes your permalink structure and often resolves missing page issues.

3. Check for Plugin Conflicts

If the issue persists, it may be caused by a conflict with the theme or another plugin. To test this:

1. Deactivate all plugins except:
   • Event Tickets
   • The Events Calendar (if applicable)
2. Enable one of WordPress default themes.
3. Test the checkout process:
   • If the issue is gone, reactivate plugins one by one.
   • After each reactivation, test again until the error reappears.
   • If the problem continues, activate your theme and see if it’s unique to it. If your test results confirm this, contact the theme author.

This process helps identify the conflicting plugin or theme.

⚠️ Important: Testing on a live site can cause disruptions.

To avoid this:

• Use a staging site if your hosting plan provides one.
• Alternatively, install the free version of WP Staging to create a test environment.

Tickets Commerce Redirects to WooCommerce Checkout

If you’re using Tickets Commerce to handle ticket sales, but your checkout is still redirecting to the WooCommerce cart page, here are a few steps you can take to identify and resolve the issue.

Caching Issues

If your site previously used WooCommerce, some caching plugins might still be storing old checkout paths.

• Try clearing all server-side and plugin-based caches
• Revisit the event and confirm the ticket is still set to use Ticket Commerce
• Test the checkout again.

Tickets Commerce’s Checkout Pages Not Set Up

In some cases, the Page Configuration in WordPress Dashboard → Tickets → Settings → Payments is not properly set up.

You’ll want to make sure:

• The Checkout page contains the shortcode: [tec_tickets_checkout]
• The Success page contains the shortcode: [tec_tickets_success]

You will find more information about this setup on this article.

Having these pages configured correctly will resolve issues where the checkout unexpectedly redirects to the WooCommerce cart page.

Refreshing Permalinks

If you’re still experiencing unexpected redirects after checking the page settings and clearing cache, it might help to flush your site’s permalinks. Sometimes WordPress needs to refresh its internal rewrite rules to properly recognize new pages like the Ticket Commerce checkout and success pages.

To do this:

1. Go to Dashboard → Settings → Permalinks
2. Without making any changes, simply click the “Save Changes” button at the bottom of the page

This forces WordPress to regenerate its permalink structure, which can help resolve issues like pages not loading properly or unexpected redirects — including cases where the checkout still routes to WooCommerce instead of the correct Ticket Commerce page.

Currency Mismatch Between Stripe and Tickets Commerce

You may run into issues when different currencies are selected. In order to avoid problems and fees for currency conversions, you will need to select the same currency both for Tickets Commerce (under Tickets > Settings > Payments) and in your Stripe account configuration.

500 Internal Server Error

In some edge cases, when attempting to “Connect to Stripe” via the Tickets > Settings > Payments page, you may encounter a 500 Internal Server Error.

Stripe accounts have a limit of 16 webhook endpoints per account. If that limit is exceeded, any new connection attempts—such as the one initiated by Event Tickets—can fail, resulting in a server error.

How to Fix It

1. Log in to your Stripe Dashboard.
2. Navigate to Developers > Webhooks.
3. Review the list of webhook endpoints.
4. Delete one or more webhook endpoints that are no longer in use.
5. Go back to Event Tickets > Settings > Payments and try connecting to Stripe again.

This should allow Event Tickets to register its own webhook without exceeding Stripe’s limit.

Payment Methods Not Enabled

When your Stripe for Tickets Commerce checkout type is set to Accept credit card payments and additional payment methods configured in Stripe you will be able to enable the different payment methods that you want to have in your checkout, depending on your currency.

To be sure that these are working correctly, you will have to enable them on your Stripe account as well. For some of them, you’ll have to agree to terms and conditions in order to enable them. You can check your payment methods configuration for Stripe at the following link: https://dashboard.stripe.com/settings/payment_methods.

Once the above steps are done, head over to your WordPress dashboard > Tickets > Settings > Payments (tab) and click on Edit Stripe Connection. Then, scroll down to the Checkout (section) and ensure that the payment method you enabled in Stripe is also enabled in the Payment methods accepted selection.

Stripe Payment Wallets Not Showing Up

When your Stripe for Tickets Commerce checkout type is set to Accept credit card payments and additional payment methods configured in Stripe you can enable payments via wallets (like Apple Pay and Google Pay) when checking out.

Apple Pay: You will need to configure the domain where you will want to use Apple Pay. This method will work only when the conditions are met.

• To learn more about adding Apple Pay to your Stripe account, please visit this page.
• To learn more about adding Google Pay to your Stripe account, please visit this page.

You can check your payment methods configuration for Stripe at the following link: https://dashboard.stripe.com/settings/payment_methods