Connecting your calendar to Zoom is pretty straightforward, but it’s still possible that you’ll bump into trouble along the way.
Let’s go over some those situations and how to overcome them.
This error is triggered directly by Zoom and it means Zoom is having trouble connecting to the Zoom app you need to create to connect to the Zoom API.
To fix it, head over to the Zoom Marketplace and log into your Zoom account. Once logged in, navigate to the “Manage” screen and select the app you created. You’ll want to make sure that the options within the “App Credentials” section are configured correctly.
- Redirect URL should set to the URL of your WordPRess admin page (e.g.
- Whitelist URL should be set to the homepage URL of your WordPress site (e.g.
It’s worth noting that, although the Whitelist URL is your homepage, it does not have to be the only URL in the list — just make sure that it is among the URLs on the list.
From there, go back to the WordPress admin of your site and navigate to Events → Settings → API to make sure the Client ID and Client Secret keys are entered correctly.
You can connect your calendar to your Zoom app by selecting “Connect to Zoom” on the same screen.
Zoom meeting fails to generate
Another place you might bump into an error is when you are generating a Zoom meeting link for an event. In this case, a “User not found” error will display in the “Virtual Event” section of the event editor.
There is a “Try Again” button directly below the error. We recommend that you simply click that button, which will re-attempt to generate a Zoom link for the event. And if the error happens again? Yep, click the button again until it works.
If clicking the button does not fix the issue, you can try going to Events → Settings → API, disconnecting the Zoom API, then re-connecting to the API before trying to generate the link again.