This article covers account-level management for your Promoter account: updating your profile, understanding site-license limits, and making data or deletion requests.
Updating Your Profile
Access your profile from the top-right corner of the Promoter dashboard.
From the Profile screen you can update your name, email address, and password.
💡 Changing your password requires entering your current password first, to protect your account.
If you change your email address here, note that this also changes the email address used to log in to Promoter. A verification email will be sent to the new address, and the new address won’t take effect until you click the verification link. See Verifying and Changing Your Send-From Email Address for more detail on how email changes work.
Data Requests and Account Deletion
The Events Calendar does not offer a self-service account deletion option inside Promoter. To request export or deletion of your account data, use the data request form. The sections below explain what data is held, how it is handled, and your rights under GDPR.
How to Reach The Events Calendar
The Events Calendar is an American company, formed in 2007. Our postal address is:
2703 Ena Drive
Lansing, MI 48917
USA
Contract Terms
When subscribed to our products or services, you are on a monthly or annual renewal Agreement and can cancel at any time.
What Personal Data Is Held
We only retain records necessary to provide you with our products and services. The account information we store includes:
- Name
- Email address
- Billing address
- IP address for transactional purchases as well as marketing and re-marketing purposes
- Payment method information
- Account username and an encrypted account password
- License keys assigned to your account
- Support threads opened in our forums
- Emails related to your purchases
- Support emails you have initiated
- Transactional records
Exporting or Deleting Your Data
You can submit a request to export or delete your data at any time using our data request form. Once data has been deleted and/or anonymized, this action cannot be reversed.
Where Data Is Stored and Processed
All data is currently stored and processed in the United States.
How Data Is Deleted
We delete and anonymize any and all records that we are legally able to upon your request. Please note that once this has been done, there is no option to reverse the decision.
Data Protection
We encrypt as much data as possible and have multiple security measures in place, including limited access for our own team members.
Third Parties
The Events Calendar shares as little data as possible with third parties outside of our organization. See our Privacy Policy for full details on our data practices.
Data Access
Access to data is limited based on company discipline — team members only have access to the data needed to execute their specific duties. We also use two-factor authorization and other measures to ensure appropriate access controls.