[Ameet]

Brian!
Thank you sir, I totally missed that event and event_id piece. I think this is going to work. I hope that you can add this fix in the next release.

Cheers,
ameet

[Ameet]

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[Ameet]

Thx Brian,
Really appreciate it. Looking forward to a patch soon!

[Ameet]

Thx Brian,
This is also a pretty high priority issue since you can’t really sell Merch properly since the Site Fees are calculated and applied on the entire order. I’ve been digging in Event Tickets Cart.php, parse_order() and calculate_cart_fees() functions and that is where it is getting applied regardless of the type of product, it just checks to see whether there is a reciever_email and fees.

I am able to check whether the cart contains tickets or not, but seems like there are some extra steps that need to be taken so that the Site Fees are applied properly or not at all.

We’ve had to adjust all our merch prices to to basically include this 12.5% which we’ll eat in for tax purposes, but as you can imagine it is far from ideal.

If you get a chance to dig around in those function for any solution, it’d be much appreciated, or any ETA on when a patch may happen.

Thanks!

[Ameet]

In community tickets, Cart.php. The parse_order() and calculate_cart_fees(), it seems to rip through the entire cart and applies the fee structure to all line items regardless if the line item is a tribe ticket or not. This makes is so you can’t sell merch without getting additional Site Fees. Am I missing something, cause I can’t seem to sell a t-shirt without Site Fees getting applied?

I need to implement a temp fix asap so I can sell merch without those Site Fees hitting folks.
thx

[Ameet]

Hi Nico,

So I agree, there are two issues here, but glad I have your ear to discuss.
So this the workflow we have.

I have Woocommerce Auto Complete Plugin installed and have it set for Virtual orders so that any order coming in would autocomplete. That being said, you are correct that we did have some orders that came in and we set to Complete, but we didn’t receive payment, so then ended up getting Cancelled.

There were approximately 3-4 orders like that. All the orders are real and have come via the website. Let me know if I can share something more with you.

I do think this is happening when orders are cancelled, but for the calculations to be that far off is concerning.

[Ameet]

This reply is private.

[Ameet]

Nico,
This part is a little more serious cause our promoter pointed this out. The math at the top of the report is completely incorrect.

View post on imgur.com

They sold 60 tickets (it actually says 61 of 101) at $20 a piece. That should be $1200, but it shows $360 in total revenue (ticket sales).

I’ve confirmed in my paypal account, that the $1200 was indeed made, but the report is all jacked up.

Hoping you guys can figure out a patch for this ASAP, it is pretty nasty.

[Ameet]

Hi Nico,
This code is timing me out:
Fatal error: Maximum execution time of 30 seconds exceeded in /Sites/xl-events/wp-includes/capabilities.php on line 560

Not really sure why. I’ll try more test tmrw.

[Ameet]

Nico,
I don’t think this is the issue in my case. My blog pages show at most is set to 18 posts. I don’t think it is something I want to adjust lightly since we have a pretty heavily visited site and that is the number our categories show.

—–
That order I sent to you has only 8 orders showing, but there are also 2 missing ones which are the earliest, there are 10 orders in all.

Another one I have shows only 13 orders, but there are actually 36 orders which are earlier, which perhaps is on page 2.
(screenshot) http://i.imgur.com/Aqe4j8Y.png

Right now I have my admin setting to show 18 but as you can see you cannot see even 18 on the page.

I’m not quite certain is is a pagination issue?
Can you provide a little hack code that I can just use to verify that all the orders are being pulled?

[Ameet]

Yes, I hear you, that was my interpretation of how wp_cron worked as well. We do have a pretty active site, but I am not a fan of that dependency when their is a lag in traffic, it’s just not dependable.

It seems like I’d have to do something very custom and either override the wp_cron with linux (eg. https://rtcamp.com/tutorials/wordpress/wp-cron-crontab/) or build a cron job on my server that taps into the mysql database and then run some things. Obviously not the answer I wanted to hear but I definitely can see how this is tricky.

Thanks, I’ll post again if and when I have a solution. I may hit you up to find out how to trigger the Attendees list email from the backend, I’m sure I can dig around.

[Ameet]

Got it going,
For anyone else looking to do this, just use wordpress’s Post Status Transition {old_status}_to_{new_status} hook.
Here is what I did and it is working fine:

function on_publish_pending_post( $post ) {
    $post_id = $post->ID;
    $author_id=$post->post_author;
    if ( ! tribe_is_event() ) return;
    // If this is just a revision, don't send the email.
    if ( wp_is_post_revision( $post_id ) ) return;
	$subject = "Your event is live!";
	$post_url = get_permalink( $post_id );
	$post_title = get_the_title( $post_id );
	$message .= "Your event has been approved and published publicly.";
	$message .= $post_title . "<br>" . $post_url;
        
	// Get the organizer's email address
	$user_email = get_the_author_meta( 'user_email', $author_id );
	// Send email to the organizer
	wp_mail( $user_email, $subject, $message );
}
add_action(  'pending_to_publish',  'on_publish_pending_post', 10, 1 );

• This reply was modified 10 years, 4 months ago by Ameet.

[Ameet]

Hey Barry,
Thanks for checking back in. I’ve been on contact with Zach and know you finally release Community Events Tickets from out of beta, so I’ll be trying it out shortly.

I did do the steps to revert to 2013 theme and still saw some issues, but I’m now feeling it has to do something with woocommerce and memecached but also potentially Recurring events.

I’m still doing a bit of testing and research on my end and hoping that the new updates will rectify some of the issues we’ve been seeing.

Cheers,
ameet

[Ameet]

This reply is private.

[Ameet]

I think I did find it, one of our customizations basically halted the loading of tribe-events-bar.js and thus it was not loading.

You mentioned there was a “conflict with your theme on a stylesheet.” Could you point that out to me, I am not seeing it and would like to address it. thanks for your help.

[Author]

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