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Thanks, George. Will give it a try soon. I just received approval from my HOA board to upgrade to the “Managed hosting” which also includes daily backups. Once I get this change made so I could easily restore my current system if I screw something up, then I will give it a try. I have already printed out your email and will study it before I begin making any changes.
You have no idea how much your help means to me. And, if I can’t get it to work, then maybe I can put out an SOS call to our residents to see if there is anyone there that can help A. Am wondering if there is a way to upgrade to a newer version of jQuery or is this something that has to be corrected in the theme itself?????
Again thank you and I’ll let you know what happens when I try to do the fix.
Carolyn
Hey George,
For your information, I deactivated the PRO plugin earlier this evening so my residents could access the menu items that don’t display with the new version of PRO. I will be happy to activate it activate it again when you need to work on it again. We had just posted our winter newsletter on the website and there is a lot of traffic on the site this week, so I took the liberty of making the menus available at least for this evening. So please let me know when you want to be working so I can try and be available to work with you if you need my assistance. I certainly appreciate you helping me with this problem.Carolyn
Hi George,
I’m just a user who inherited our HOA website and I have no technical background and no clue on how to find the theme file and how to create a zip. Basically all I know how to do is create posts, pages, contact forms, and set up the menus to display the pages, plus I was shown how to install updates to the plugins. I will be happy to provide the requested file if you can give me specific instructions on where to find it and how to zip it. Or if you just need to go into my dashboard and take a look, I do know how to create a temporary admin login for you and then I can delete it as soon as you finish.Am certain that it must be nightmare to have to deal with us old retired “non-technical” folks.
I’ll be leaving in about 20 minutes to go workout with my trainer, so I may be slow in responding.
Carol
George, here is the link.
BTW, I figured out the problem with getting the post to show up on the home page – I hadn’t added a category, duh, user error.
So it is just the drop down menus not displaying that is still a problem.
Carol
George, I have activated the PRO plugin on our website. On the home page when you hover over several of the pages (HOA Info, Request/Submit Info, and Membership), you should get a drop down menu and this does not happen with the PRO plugin is activated.
Also just found another issue that I have not yet researched. I created a new post about the system maintenance, but it is not displaying on the home page. It is not displaying regardless of whether or not the PRO plugin is activated, so this additional problem may not be related to PRO. However, I did add a calendar entry saying “System Maintenance” for today so it shows up in the widget for the events calendar which displays at the top of the left sidebar.
I will be gone for about an hour, but will check back in to see if I have any additional information from you.
Thank you for working with me on this issue.
Carolyn
George, thanks for the quick response back to me.
I will have to re-activate the PRO plugin in order for the problem to show up. At what time would you like to work on the problem? If I re-activate the PRO plugin and leave it activated, then our residents will be unable to access many of our services which are accessed via the drop down menus……so I don’t want them to be inconvenienced for a long period of time.
Carolyn (aka Carol)
