[Trevor Tunnacliffe]

I’m concerned that there has been no response to this issue.

I see other reported issues have had a quick response but mine has been ignored.

From reviewing the forums, this same error is often reported, so it must be a known issue.

I tried downloading again using the link in my receipt, but still get the same error.

I’ve paid for the product, but have not been able to receive it.

[Trevor Tunnacliffe]

First time using this support forum.

I logged it from another post that was reporting same issue, but its not clear from looking at the published post, so more details:

I purchased a personal license for

https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Upon completing purchase, attempted to download software. Both from the purchase confirmation page and the email receipt, I was taken to

https://pue.tri.be/api/plugins/v2/download?plugin=event-tickets-plus&version=4.5.3&key

which displays the error

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

If there is an issue with the download site, could you email the software to my account email?

[Author]

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