I get the same download error for ETP- Sorry, you are not allowed…

[Trevor Tunnacliffe]

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/cannot-download-plugin/

[Trevor Tunnacliffe]

First time using this support forum.

I logged it from another post that was reporting same issue, but its not clear from looking at the published post, so more details:

I purchased a personal license for

https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Upon completing purchase, attempted to download software. Both from the purchase confirmation page and the email receipt, I was taken to

https://pue.tri.be/api/plugins/v2/download?plugin=event-tickets-plus&version=4.5.3&key

which displays the error

{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

If there is an issue with the download site, could you email the software to my account email?

[Trevor Tunnacliffe]

I’m concerned that there has been no response to this issue.

I see other reported issues have had a quick response but mine has been ignored.

From reviewing the forums, this same error is often reported, so it must be a known issue.

I tried downloading again using the link in my receipt, but still get the same error.

I’ve paid for the product, but have not been able to receive it.

[Geoff B.]

Good afternoon Trevor and welcome to the Events Calendar Support forum!o

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about the issue you have had downloading your purchase.
I would love to help you with this topic.

I am not exactly sure why this is the case, but it definitely looks like a glitch on our end.

The simplest solution is to simply grab your download from here: https://theeventscalendar.com/my-account/downloads/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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