[Matthew]

Jeff,

This is what I’m hearing:

“Sorry, not sorry. Thanks for your money. Feel free to buy our product again at the same exact same price as everyone else, despite your repeat business.”

Outstanding. And since you conveniently lack a customer service number, I can’t even speak with your manager. You could have handled this better. Your support staff could have dealt with me directly via email instead of forcing me to ask questions in a public forum. My loyalty and continued support is much more valuable to you and your company than the measly $25 you saved, both monetarily and otherwise.

Thanks, but no thanks.

[Matthew]

Jeff – I’m now posting while logged into my account. The account may also be found under TownCal or Cercano.

While I appreciate your response, I don’t know that you actually answered my questions. Putting aside renewal of the Facebook and iCal Importers, is there any way to apply a renewal discount to the Ultimate Bundle? Yes, I understand the bundle already is sold at a bit of a discount. However, you also offered me 30% renewing the licenses for the prior products I had purchased separately:

The Events Calendar PRO
Community Events
Facebook Importer
iCal Importer
Filter Bar

Again, I appreciate any help you could provide.

[Author]

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