[Teresa]

Hi András,

Just checking in to see if you have a fix yet for events in the month and list views of Events Calendar Pro disappearing prior to the event starting unless I set the event to end 5 hours after the correct end time.

The php.ini file on this site has this entry: date.timezone = “America/New_York” , so it seems you were right this does not appear to be a timezone issue, but something related to the end time due to the testing you suggested. Every event is showing the correct timezone.

Thanks for getting back with me and for the help,
Teresa

[Teresa]

András,

I think you misunderstood. I did not find the source of the problem. And I should not have to pay anyone to fix the default month and list view pages since I have a support license for the plugin.

To recap: Events are not displaying correctly on the Event Calendar Pro Month and List views that are included with the plugin. Something is wrong with those pages that neither I nor my colleague has touched. Since we offer those default views from the calendar grid page, they should be displaying the events for today until they end. I can’t continue to set events to end 5 hours after the correct end time so that the default pages included with the plugin display correctly.

So here is what needs to be fixed: America/New York is set as the time zone for the entire site and in the Event Calendar Pro settings. Yet, the events do not remain until the end time on http://triowinebeercheese.com/calendar-of-events/ and http://triowinebeercheese.com/calendar-of-events/list/, pages from the enabled views in Events Settings.

I believe that once the time problem is corrected, our grid view music page will be corrected since it like the default plugin view pages has no customized code.

Thank you for the help!
Teresa

[Teresa]

This reply is private.

[Teresa]

Both pages are being displayed with the same Essential Grid. The Grid always indicates that the live music event should be displayed when it is not shown on the page.

The only difference in the 2 pages is that the calendar page displays all event categories and the music page only the music event category.

The “click for calendar view” link on the calendar page (http://triowinebeercheese.com/trio-events/) is the events settings url slug – http://triowinebeercheese.com/calendar-of-events/. Both of these pages display the live music event until it ends.

It seems to me that the live music category has a timezone issue on the live music page since when I extend the end time it remains on the page after the event starts. So is there a way to force the category and page to use the New York UTC -5 timezone? It’s behavior makes me wonder if it might be using the Coordinated Universal Time (UTC). I don’t know, it’s so weird and especially since it was okay up until a few weeks ago.

Thanks for the help,
Teresa

[Teresa]

Thanks for looking into this issue András. Here’s an update for you that may help. Last night’s (Saturday) music was scheduled for 7:45 pm to 10:45 pm, New York Timezone. At 6:30 pm, the event was only appearing on the calendar page, not on the music page. I changed the event as follows, and it displayed on the music page each time:

all day event, it reappeared on the music page
7:45 pm start time with 2 am end time, it remained on the music page
7:45 pm start time with 1 am end time, it still remained on the music page

So for the rest of February, I have set the end time of all music events to 1 am instead of their normal end time of 10:45 pm. This will hopefully keep them displaying until well after they start.

Thank you,
Teresa

[Teresa]

Hello and thanks for the support!

Yes, on the “trio-events/outer-banks-live-music/” page, the same day music event disappears about 15 minutes prior to it starting.

No, it does not disappear on the trio-events/ page prior to starting. Music events and all other events remain on the trio-events/ page until the event ends.

In other words, a look at the calendar page at about 7:30 pm shows tonight’s events including music, yet the music page will show only upcoming music, not tonight’s.

Yes, this is happening everyday there is music.

Thank you!
Teresa

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