[supercow]

I haven’t seen the whitebox in the last hour with all the other plugins disabled. Is there a list of known conflicts somewhere? I searched the knowledge base and I didn’t see any other plugins we are currently using listed.

[supercow]

Well, the white box issue just occurred again. I had to disable and re-enable the ticket plugins to get it back.

I then disabled every plugin on the site that isn’t absolutely necessary. I’ll keep you posted.

[supercow]

So I went through and disabled all the plugins again. I think I must have skipped Jetpack last time because after disabling it everything is much better. I’m now able to enable Securi and Wordfence again. I’ve attached a screenshot of the intermittent issue.

I’m going to keep an eye on it. Any thoughts on Jetpack acting like that? With Jetpack plus Wordfence the ticket sales page immediately goes to error 500.

[supercow]

Thanks, that is correct, Wordfence is still disabled. It’s really strange. See the attached photo for a screenshot of what I get with Wordfence enabled. I haven’t even tried re-enabling Securi.

Everything seems to be super stable with out them. I still haven’t seen any debug files.

[supercow]

It appears re-enabling wordfence freaks it out. This time far worse. I was getting no page, just a 500 error. I went ahead and disabled wordfence again to get the site back up. They are in the middle of a ticket sale that ends on the 16th. It logged nothing during this time so far.

[supercow]

Thanks Jeremy! I had not thought to do that. Debug is enabled and I’ll keep an eye on it.

Troubleshooting steps taken thus far have included but aren’t limited to:
-disabling a re-enabling all the plugins. Currently securi is still disabled and I just re-enabled Wordfence.
-installing updates as the became available. Updates for The Events Calendar were released while we were having the issue.
-disabling/re-enabling SSL
-disabling/re-enabling the events calendar plus. If it is currently displaying the “white box” this the quick fix.
-upgrade the AWS instance the site is running on.

With it being intermittent it has made it especially hard to troubleshoot.

[supercow]

Any thoughts on this? After working on it some a disabling some plugins it is all but gone. I haven’t seen it occur again but have heard a couple reports of the “white box” issue.

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