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So, are we thinking that we will be adding this to a fix list for later? Enough of our clients use Outlook that this has become a consistent problem.
Okay, sorry about the delay. Before my comments, let me tell you that I’m running this through an iphone 6. Trying to find the ZXing software was a hassle because it’s branded differently from it’s Android counterpart. Also, thank you, again, for attempting to find a solution to this problem. I’m not sure the solution you came up with is ideal, but it’s certainly better than the other option.
Issue 1: Make sure to open the barcode software before trying to check people in. When you attempt to check people in with the barcode software without first giving it access to the camera, it crashes the app. Clearly this is something you won’t be able to resolve, but I think it’s worth noting. Maybe it’s common sense. I don’t know.
Issue 2: The QR code link works great, but every time I click it, it has to ask me first if I want to “Open this in Barcodes?” Of course, I do. I don’t know if there’s a way to make this the default app for scanning in attendees, but this makes it a two-click approach.
Issue 3: Every time you scan a code, it sends it back to Safari and back to the attendees list, but in a different window in Safari. So every time I scan a code, it opens a new window in my phone’s browser. Clearly, this isn’t ideal–especially for a ticketed event with hundreds or thousands of people.
Positive side: This new Scan a QR Code Button is a step in the right direction. It’s easy to see on my iphone when I first get to the attendees page, which is definitely a good thing from a user experience perspective.
So, while this is certainly better than the other option, it’s still a little clunky. Let me know what you think about that feedback! I’m still angling towards a dedicated app for this thing. I know the apple app store audit process is not fun, but it might help you sell more licenses.
Hi Brook,
First, thank you for getting back to me so quickly, and thank you for taking the time to actually explore this issue. I appreciate that; it’s part of the reason I’m a loyal Modern Tribe account holder.
I haven’t had time to play with this code much, so I’ll go ahead and do that this weekend. I’ll let you know sometime early next week if I think this solution is sufficient. In the meantime, we’re having our developer Sean look into putting an app together that might use the WordPress REST API to do the same thing. QR code scanners aren’t hard to develop, so it seems like the real hurdle would be the api.
Let me get back to you with my thoughts about your solution.
