[Silva Wei]

Hi Geoff,

First of all, thank you for your reply.

I would like to share with you and TEC team about my experience with The Events Tickets Plus.

I really hope I could give a positive comment about it but unfortunately the experience is quite disappointing.

I purchased the plugin (order# 1324167) on Friday to set up an urgent event facility on my site. I found the usability issue and especially the shopping cart part with 0 quantity as default and it still allowed user to add to cart (showing your cart is empty message) also the “add” and “minus” button placement is not a reasonable design – please see attached. this is unacceptable comparing with the paid valued of a plugin.

Today is Sunday, 2 days after I purchased. I can’t hang around with these issues and it won’t meet my need going forward with this plugin.

I am trying to share my experience as a customer from when I saw the plugin introduction on your website to my frustration of using it. The expectation wasn’t met completely. I hope you can understand.

I’ve removed the plugin from my site yesterday and I would request a refund.

Please let me know the next step. Thank you.

Regards,
Silva

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