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I had the same problem which I just fixed a few hours ago.
Turned out the server was missing the PHP module ‘gd’.
It was a matter of logging into the server and installing the package with “apt-get install php5-gd” and then restarting the web server.
I would contact your web host and ask them to look over php error logs. You’ll need to put a few orders through with the debug option enabled in the Events options.
Figured out the second problem. Turned out the server was missing the php5-gd package.
My only remaining issue is that the orders are not completing automatically.
I really need to get this resolved in the next couple days or I’ll need to be finding an alternative system and refunding the event tickets plus plugin.
Is there anything I can do to fix the php errors during ticket generation? Is my server missing some required software?
Everything about the plugin is amazing it just fails to send the tickets & complete the order
Thank you very much for the response!
I realized the problem which was causing the titles to appear as such, so this won’t be an issue any longer.
As mentioned, email delivery from my website isn’t having issues. I get all WP notifications and the sales notifications from Woocommerce. The only thing missing is the generated tickets + the email containing them.
I enabled debug mode and went and ordered 2 more test tickets. Here is the resulting line from my php error log:
fcgid:warn] [pid 1222] [client xxx.xxx.xxx.xxx:52086] mod_fcgid: stderr: PHP Fatal error: Call to undefined function ImageCreate() in /path/to/site/wp-content/plugins/event-tickets-plus/vendor/phpqrcode/qrimage.php on line 74, referer: https://zontaottawa.ca/wp-admin/edit.php?post_type=shop_order
Perhaps this is also the cause of issue 3) above. I’m guessing if the ticket doesn’t get generated then the order can’t be marked as completed by the “Try to set the status of new ticket orders to “complete” automatically” option.
Any further assistance would be wonderful! The client is hoping to start selling event tickets within the next day so we’d love to get this running. If I can provide any more information please let me know.
