[Rosie]

After re-entering the license key just now and hitting save, I got the valid key message, but not license key updated message, so I hit save a second time and got the latter message. To confirm this worked, I navigated away from the page and then back again and, lo!, the license key was still there. Not great that I had to hit the key twice, but good to know the issue is resolved. Thanks for your help. 🙂

[Rosie]

Yes, I’m clicking Save Changes, then getting the success message in the screenshot I attached in my previous message.

[Rosie]

Thanks, Brian. I tried again today but still no luck in getting the key to stick. Here’s a screenshot of the success message, after which I navigated back to WP Dashboard before returning the the Licenses tab of the Events Calendar Settings, and lo! the box was empty once more.

Thanks again for your help.

[Rosie]

Hi, Brian.

Thanks for letting me know I could download the plugin directly, which I’ve now done and installed.

I can confirm I’ve done all of the above steps. I tried again after the plugin update and got a success message, refreshed the page and the license key was still showing in the box. I then navigated to another area within WP admin, then came back to the settings/license tab, but the key was no longer showing.

I’ve also previously disabled all plugins and reverted to 2014 theme. So really not sure why the key won’t stick.

Any other suggestions?

Thanks, Brian

[Rosie]

Additionally, I now see this error message:

There is an update available for The Events Calendar: Eventbrite Tickets but your license key has not been entered. Please go to the Events Calendar Options page to enter your license key.

However, when I click on the link to Events Calendar Options page, I get the following error message:

You do not have sufficient permissions to access this page.

The URL that the above link points to is: http://alquemieperfume.com/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=licenses

Whereas, if I go follow this path: Events > Settings > License, the URLs are different.

For Settings the URL is this:

http://alquemieperfume.com/wp-admin/edit.php?page=tribe-common&tab=general&post_type=tribe_events

and for License it’s this:

http://alquemieperfume.com/wp-admin/edit.php?page=tribe-common&tab=licenses&post_type=tribe_events

Thank you.

[Author]

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