I have and they also say they are not able to help.
Since I am not able to use the plugin and no one is actually wanting to help. And as of today the function to add any tickets is not possible on WooCommerce Tickets. and the events is just days away and I am losing money and people already have complain about the page not working.
If tri.be cant help resolve the problem I am having with their plugin I would like a full refund for WooCommerce Tickets.