After Check Out NOT Working

[rene]

When purchasing a ticket I get an error page at step 3 (after check out)
eg Order Details
Order number #5726. Customer IP: 118.173.211.16
It show as “Processing”
It shows up in the Orders section but the purchaser only gets the
“Error 404 – Page not found!
The page you trying to reach does not exist, or has been moved. Please use the menus or the search box to find what you are looking for.”
1: http://renew-wellness.org/course-event/therapeutic-massage-ubud-march-2014/?preview=true&preview_id=5714&preview_nonce=bdf0c86d23

I need to have this resolved asap please because the even is in a few days thank you.

2: http://renew-wellness.org/cart/?wootickets_process=1

3: http://renew-wellness.org/cart/

http://renew-wellness.org/checkout/order-received/5724?key=wc_order_530b438dd8a49

[Kelly]

Hi, rene. Great question! 🙂

I just went through and placed a test order on your site. After checkout, I did see the 404 screen that you describe: https://cloudup.com/cZQzGna99j2

Since the 404 isn’t coming up until after you’re well into WooCommerce territory (rather than TEC/WooCommerce Tickets), I’m afraid, we’re not the best folks to help you out. From what I can tell everything is working properly with your WooCommerce Tickets installation.

At this point, your best bet would be to check out the WooThemes forums to see if there are any other folks that are reporting this kind of 404 after checkout.

As an aside, we just released today a hotfix to version 3.4 of WooCommerce Tickets that improves integration with WooCommerce 2.1.x. It might be worth upgrading to the latest versions of both to see if that helps. 🙂

Please let us know how it goes!

[rene]

please send me a link to the upgrade and and details on how to upgrade.

[Kelly]

Hi, rene. Updates for the latest versions of all plugins should appear by default on your WordPress installation.

If they don’t, you can access free plugins from the WordPress repo. Our premium plugins are always available from your downloads page on our site: https://theeventscalendar.com/my-account/downloads/

Hope that helps! 🙂

[rene]

Thank you Kelly

[rene]

I still have the same issues with all the upgrades.

If the issues persist I would need to refund for the plug in since it is not useful to me. And I am already losing out because the events are in a few days.

[Kelly]

Hi, rene. Have you had a chance to get in touch with WooCommerce? Since it’s their plugin that’s at the heart of the issue, I’m not really in a place to offer you expert guidance on how to resolve you issue.

Please get in touch with the Ninjas at WooThemes. If they have any questions for us, we’re more than happy to ge tyou the answers they need to get you back in business! 🙂

[rene]

I have and they also say they are not able to help.

Since I am not able to use the plugin and no one is actually wanting to help. And as of today the function to add any tickets is not possible on WooCommerce Tickets. and the events is just days away and I am losing money and people already have complain about the page not working.

If tri.be cant help resolve the problem I am having with their plugin I would like a full refund for WooCommerce Tickets.

[Kelly]

Hi, rene. I’m afraid that I don’t understand how WooThemes isn’t able to help. Isn’t the error code you’re getting happening as part of their checkout process? Is there a support thread that you could share a screenshot of?

We’re very eager to help you out get your site running, but I don’t see how this could be an issue with our plugin.

[Kelly]

Hi, rene. Since it’s been a couple of weeks, I’m going to close out this thread. Hopefully, the WooNinjas have gotten you back up and running, but please do start a new topic if there’s anything else we can do to help.

Thanks for beings a TEC user! 🙂

[Author]

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