Rich Benjamin

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  • Rich Benjamin
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    Geoff Thank You! for responding so quickly

    Thank you for reaching out to us.

    We are sorry to hear about the iCal not working as expected on your client’s websites.
    I would love to help you with this topic.

    To keep things simple, I believe we will have to try to tackle each of the issues separately.
    I turned program over to client, they logged in and made a post.
    If I understand correctly, what you are doing is that you are:

    Creating a main calendar on http://rockytopwineries.com/
    Using that Calendar’s ics link (export month’s events) to input in the iCal importer installed on each of the other sites

    I right clicked on the +Export months events button at bottom right of calendar

    http://rockytopwineries.com/events/2016-08/?ical=1&tribe_display=month

    Can you confirm if that’s the case. If not, could you provide me with a step-by-step breakdown of how what your process is ?
    Nothing is going across.

    Step 1 – created test event inserted image and inserted random text,
    Step 2 – chose random date of 8/12/16
    Step 3 – publish event… This event carried through all child sites,

    Step 4 – Next Event – Stomp Out Breast Cancer

    Step 5 – Client input data it appears the only difference is that she set locations and organizer
    Her events did not carry across to child sites
    We went back to I Cal Importers and went through same steps as we did on first event -her event still not published on child sites.

    Step 6 – I tried another test event on the same day as her event with no location and no organizer… Event did not appear on child sites either.

    This is linked to the previous question. It might sound like an over-zealous question, but are you positive that your client has followed the same exact procedure as yours ?

    I believe that they have, I can see no difference in inputting data and submitting to calendar

    Coud it be possible to have a screenshot of the setting of your iCal import on one of the “child sites” (supposed to be receiving the info from the parent sites)
    The calendar plug-in is missing featured images
    Technically, the iCal protocol does not offer a field to carry a featured image.
    That means, that the missing featured image is “normal”

    I am attaching several screen caps for your review, a couple from events pages on Rocky Top Wine trail, so that you can view each event to see if we are missing a setting on inputting info the others are from Ical Importer on Child site

    Thank you for your help,looking forward to a successful outcome.

    Rich

    For now, the best way to export complete calendar info (including featured images).
    You can read about it here: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/
    and linked sites is missing the availability to search futuremonths
    The answer to that will depend in large part to the previous answers. So hang in there.

    Best regards,

    Geoff B.

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