[Aaron]

Hi Barry, Sorry for the delay replying – have been on other projects for a couple of days. OK, regarding the duplicate venue thing, I can confirm there never was any button to merge duplicates – I never saw the feature, let alone use it.

In any case, I wasn’t very happy with the v3.0 software as it caused issues with my custom views and templates, so I’ve reverted back to version 2 with the Pro addon that you provided. I then went through and manually deleted all duplicate venues, and unassociated all events with Eventbrite. I then logged in to Eventbrite and deleted all events, all organisers, and all venues. I then logged back in to WordPress and re-linked each event with EventBrite being careful to use the same venue resource and event organiser resource.

It was a complete pain in the backside, but it all seems to be working now. I think from this we can conclude that the Eventbrite plugin requires the Pro addon to function correctly – if you intend to add more than a couple of events for the same venue. If we’d have known this upfront we would have happily bought the Pro addon. I think Modern Tribe should update their sales website accordingly as this isn’t at all clear.

[Aaron]

Hi Barry
Please see this screen shot of my Events > Settings page: http://arll.co/image/0s3a2v2e3q3s
I see no option to merge duplicate venues. This is using the v3.0.beta plugins for both the Events Calendar and Events Calendar Pro I was sent last week.

[Aaron]

Hi Barry, has the been any update on this?

[Aaron]

Hi Barry. I need further input from someone because I’m still getting exactly the same issue occurring. See latest screenshot: http://arll.co/image/1m123K2z0E0j

Ignoring the out of date plugin message, I’m still getting exactly the same EventBrite error complaining about venues.

I’m starting to get a little nervous about this now as I’m completely reliant on your support to get to the bottom of this. Whatever you thought the problem was, doesn’t seem to be the problem. I’d be really grateful if you could try and recreate this error your end to help diagnose and fix this issue. Thanks

[Aaron]

Hi Barry. I’ve received the beta version of the Events Calendar plugin but now I’m being told the Eventbrite addon is out of date. Is there an accompanying beta version of the addon that should go with this?

[Aaron]

Hi Barry

The site isn’t live yet, so I’d at least like to try the beta plugin. I’ll reply to Leah’s email and request a copy.

Regarding all the duplicate venues that my client has created, are these a problem? Should I try and clean up that data by deleting the duplicate venues or will that create problems with published events by deleting their associated venue? I’m aware that in the standard non-pro plugin the venue resource isn’t exposed in the UI, so not sure if I should worry too much about them?

[Aaron]

Hi Barry. Your colleague Leah sent the Pro plugin through. I’ve installed this and tried again, but unfortunately it doesn’t seem to have fixed the issue.

I’ve just tried again and got the exactly the same error as before: http://arll.co/image/0L1u2B3F3J2t

Also, under the new ‘Venues’ section that the Pro plugin exposes, we have a whole list of duplicate venues (http://arll.co/image/0w3s3T0C2U2W). I think this might be as a result of admin users trying to work around the Eventbrite error by creating a unique venue name and then correcting it. In any case, I’m wondering if this is contributing to the problem now? Is it safe to just delete all those duplicate venues or will that cause problems with all the events listings already added?

Thanks for your help.

[Aaron]

Hi Barry

That would be great – emailing now.

Thanks

[Author]

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