[pulsarfestival]

Hello,
are there any news regarding this issue?

[pulsarfestival]

more screenshots

[pulsarfestival]

Hello Cliff,

I am using the standard PayPal payment gateway (the one thats already included in WooCommerce) and the Sofortüberweisung (sofortgateway) – I have testet both but PDF was not attached.

I have added some Screenshots of my Events Calendar & WooCommerce Settings – maybe that helps to find the problem.

On the WooCommerce Status Page it says:
“Event Tickets Extension: PDF Tickets by Modern Tribe, Inc. – 1.0.0 – Not tested with the active version of WooCommerce”
Is it maybe working if I use a older version of WooCommerce?

thanks so far,
Fabian

• This reply was modified 8 years, 3 months ago by pulsarfestival.

[pulsarfestival]

Any suggestions on how I could solve this problem?

[pulsarfestival]

I see the same settings as in your screenshot and also have the same settings selected right now.

For testing purposes I also selected “Pending Payment” at “When schould tickets be emailed to customers” -> In this case the PDF was attached to the email. But I don’t want so send the tickets before payment.

[pulsarfestival]

What I found out now (after integration of payment gateways) is that the Ticket E-Mail will only be send if “send tickets when order status is Completed” is selected in Events > Settings > Tickets.

Is there a way to “auto complete” my order and receive the PDF with the ticket E-Mail?

Thank you,
Fabian

[pulsarfestival]

Hello Cliff,

One other user reported this happening only with paid tickets (free via RSVP or WooCommerce worked fine). Is this the same at your site?

Yes its the same – for RSVP it works fine and the PDF will be attached to the E-Mail.

Do you have any settings or WooCommerce extensions that affect an order’s status, such as not moving to Completed status in the default way?

At the beginning my settings where “send tickets when order status is Completed” in Events > Settings > Tickets.
I modified my functions.php so that my orders will move to Completet automatically with this code:
`
/**
* Auto Complete all WooCommerce orders.
*/
add_action( ‘woocommerce_thankyou’, ‘custom_woocommerce_auto_complete_order’ );
function custom_woocommerce_auto_complete_order( $order_id ) {
if ( ! $order_id ) {
return;
}

$order = wc_get_order( $order_id );
$order->update_status( 'completed' );

}
`

After your reply I decided to change my settings (Events > Settings > Tickets) to “send tickets when order status is Processing”. After this change the PDF Ticket got attached to the Ticket E-Mail but the price of the ticket was 0€ at this time for testing purposes.

Now that I have integrated the payment gateways and tested again I am facing the same problem – No PDF File attached to the E-Mail.

• This reply was modified 8 years, 3 months ago by pulsarfestival.

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