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Hello András,
Sorry for the late replay, I was holding my breath just to confirm that this was not a single/rare accident.
But since that it happened again after my report, I think it might be worth looking into.
Do I understand correctly that this appears on the front-end, so users would see this after payment?
Yes.
What is the payment gateway used? Does it come with all, or only a certain one?
2 plugins for Worldpay, for 2 different accounts:
1. https://woocommerce.com/products/worldpay/
2. https://en-gb.wordpress.org/plugins/business-worldpay-gateway-for-woocommerce/
Then plugin #2 was replaced with another clone of plugin #1, because it was causing other issues.
Yes, it happens with either plugin.This only happens with virtual tickets?
We only have virtual tickets.
Could you share the error log with me?
Sure. Check next hidden replay.
And it would be great to have that staging site as well, if you manage.
I’ll try to.
Regards
ShadiHello Brian & Geoff,
Brian: thanks for looking into this.
Geoff: I might have some good news (crossing fingers). I have replaced a payment plugin we were using, and I couldn’t but help notice that new tickets are auto-completing now. The plugin was also used on the staging version, because otherwise I couldn’t have made test payments. I will double confirm after I get some more orders in. This is the most major related change that happened in the latest 2 days.
Will keep you posted.
Regards
ShadiGood afternoon Geoff,
Political answer, no “promises” 🙂
Fair enough, and thanks for the details.
I’ll be looking forward to that maintenance release.
Best regards,
Shadithis snippet link ( https://gist.github.com/jesseeproductions/5768685acc4cd48cdd81 )
PS: check this out using Developer Console (https://gist.github.com/jesseeproductions/5768685acc4cd48cdd81)
now I have to report a bug in my bug report :))Good evening Geoff,
Do you believe this will solved by the next maintenance release? in other words, have we really find out what’s the reason behind this, or this is still a work in progress?
PS: I think you meant this snippet link (https://gist.github.com/jesseeproductions/5768685acc4cd48cdd81), no?
Regards
ShadiGood evening Geoff,
Here is what I did:
– Downgraded both plugins to 4.3.5
– With ET plugin’s autocomplete option set to OFF + WC Order Autocomplete plugin’s option set to ON, I made a test order. The order was not autocompleted.
– With ET plugin’s autocomplete option set to ON + WC Order Autocomplete plugin’s option set to ON, I made another test order. The order was completed before payment.
Argh!
Should I revert back to 4.4.x? I will wait your confirmation.
Regards,
ShadiGood morning Geoff,
I see what you mean now. But, our other courses are indeed simple virtual products, and the auto-complete plug-in is handling them quite alright. I don’t think that changing the products into “non-virtual” will help, or am I missing something?
Beside, “non-virtual” means shipping is involved, and I would then have to change the autocomplete plugin settings to autocomplete “all paid orders of any product”.
Regards
ShadiHi,
I have changed the catalog visibility in the product’s page manually, setting it to “Catalog/Search”
and then tried to purchase the product.
Unfortunately, it was still “Processing” after receiving the payment.
Regards.
Good day Geoff,
Hope your weekend is better than mine 🙂Are you saying that changing the ticket (product) visibility, should help with the auto-completion for the time being?
I will run this on the staging website to confirm.As for the your comment on the shortcode I mentioned, sorry that I haven’t made my self clear enough.
What I meant, is that by using the “tribe_event_inline” shortcode, I could have imported the event information back into my custom pages’ template, instead of hardcoding them. That way I don’t have to update dates/prices/venues/etc.. in both places, whenever I had to change the original Event information.
Thanks for your suggestion nevertheless, but I don’t have an actual use for it ATM.Will let you know how it goes if I change the visibility.
Regards.
ShadiGood evening Geoff,
Sorry for having to ask about this in a short notice, but my client’s patience is coming to an end, forcing me to start looking into alternatives, such as another tickets plug-ins, or simply turning this into a simple virtual normal product since we’re now entering the event’s information manually in the custom pages we’ve created (it is unfortunate that the tribe_event_inline shortcode is only part of the Events Calendar Pro, as we have 0 use for the Calendar plugin, from the beginning); and my client has so far never used the check-in feature using the ticket’s barcode.
I hope that you have good news for me.
Thanks
