[Port]

This reply is private.

[Port]

Edited.

• This reply was modified 9 years, 5 months ago by Port. Reason: Irrelevant reply

[Port]

(I forgot to sign up for reply notifications)

[Port]

Thanks, Geoff. As disappointing as it is, I’m glad it isn’t something that is on our end. Our site heavily depends on ticket sales & attendee info so I will keep an eye out for a fix.

Kymiel: these snippets go in your theme’s functions.php file.

[Port]

Hi Geoff,

Thanks for the additional links & info. Unfortunately, neither of those snippets worked, however I’ve simply hidden the Quantity column with CSS.

The other thing that is very concerning is that users cannot go back to their events to add/update the Attendee meta fields (in our case, first and last names) per the “Letting Attendees Edit Their Information” on this page: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Any ideas?

[Port]

My apologies, I see the original snippet in the thread you linked to.

I’ve got it in my functions.php file, however it isn’t working — I can still change the quantity for tickets in the cart.

I’ve cleared my cache. We are not using any cacheing plugins and cacheing is not enabled on the server.

• This reply was modified 9 years, 5 months ago by Port.

[Port]

Hey gents,

Thanks for the replies! You’re right about the cart & changing quantities — that must be how users have bypassed the required attendee meta fields.

Mike: I appreciate you posting that code! Would you happen to have it with the actual characters instead of the entities? (')

Geoff: thanks for chiming in. I was able to recreate the problem by adding a ticket (and entering attendee info), then modifying the ticket quantity in the cart without being prompted to add the new attendee info.

Anxiously awaiting a fix! Any idea on when that will happen?

-Paul

[Port]

Sure!

(I accidentally marked your previous post as “correct”)

[Port]

Hey Kieran,

Fortunately Chris’ temporary fix is still working for me, I’ve tested several times now.

The only thing I’d recommend is following Cliff’s initial troubleshooting steps above if you haven’t already. I was only seeing one error, which was directly related to the Storage.php file.

-Paul

[Port]

Hi Brook,

Installing and setting that plugin worked, thanks! I’ll keep an eye out for an update for this.

-Paul

[Port]

Hi Cliff,

Just wondering if today’s plugin update includes a fix for this? Thanks!

-Paul

[Port]

Hi Cliff,

Per my previous post, Chris’ snippet (wrapping lines 96 & 97 in that IF statement) did work. I’ve tested (with the default and custom themes & plugins active) a few times without any issues.

-Paul

[Port]

Chris/Jaime, just to confirm: wrapping lines 96 & 97 did temporarily fix this issue, thanks!

[Port]

Thanks, Cliff — I’ll keep an eye out for an update.

Chris/Jaime — thanks for posting the temp fix! I’ll give that a shot.

[Port]

Also noting that the 500 error happens with new tickets, and whether or not attendee info is required.

[Author]

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