[Israel Fontaine]

Thanks Andras,

As for now the solution really did solve our issue. We don’t have anymore duplicate retrieving of our inventory.

[Israel Fontaine]

I’m back!

Looks like you folks are quite busy these days!

I believe we found a way to eliminate the issue and I’m sure I’m not the only one in this situation. WooCommerce stock reducing twice seems due to a conflict with both type communication used by Paypal (PDT & IPN), When the issue happen we could noticed in our Paypal log that Paypal was sending first the IPN confirmation and then the PDT confirmation which make the inventory to be reduced twice. Looks like having both configured is the caused of duplicate stock reducing in WooCommerce: https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1142&actp=RSS

To solve the issue: Clear the PayPal Identity Token field in the PayPal gateway settings (WooCommerce->Settings->Checkout->PayPal).

Discussion about this bug on GitHub: https://github.com/woocommerce/woocommerce/issues/13963

[Israel Fontaine]

Hi Andras,

Yeah… that’s a lot of back and forth but I have noticed something and you may be able point me toward a solution.

When inventory is taken twice, I do have also an order status duplicate: Order status changed from Pending payment to Processing.

Screeenshot: https://s.nimbus.everhelper.me/share/1196827/mlav2n1u7migf9q3pk2t

So it looks like it’s an issue between WooCommerce and Paypal. But it seems to be a known and fixed bug: https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/261

Any hint for me ?

[Israel Fontaine]

Concerning my last reply… we fixed the issue by setting opendir to “none” in our PHP settings in Plesk: https://prnt.sc/h1eg2c

[Israel Fontaine]

Hi Andras,

It seems to have happen again but for one order yesterday, I don’t know if this would be link to propagation issue or not… let’s hope so.

Meanwhile I’m unable to look at the debug information from Events Calendar, when I try to get to Events Calendar > Help, I’m getting a blank page with this error

mod_fcgid: stderr: PHP Fatal error: Uncaught RuntimeException: SplFileInfo::isReadable(): open_basedir restriction in effect. File(/tmp/..) is not within the allowed path(s): (/var/www/vhosts/festivalarabe.com/:/tmp/) in /var/www/vhosts/festivalarabe.com/httpdocs/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php:239, referer: http://festivalarabe.com/wp-admin/edit.php?page=tribe-common&tab=defaults&post_type=tribe_events

I do have a /tmp/ in the WordPress Folder with 777 permission: http://nimb.ws/ZkvhuE

Could you point me to a solution please ?

Thanks

[Israel Fontaine]

Hello Andras,

Thanks for your help.

1) We use only Paypal as payment gateway through Woocommerce

2) I’m not able to replicate the issue either, my client see notices it from time to time when people buy event ticket…. so this is thus an intermittent issue.

Actually I’m thinking about two potentials causes:

2a) Free Cloudflare version, which I have removed

2b) Fastest cache issue, I have deactivated for now

2c) Customers trying to refresh the page while purchasing ??? It’s quite fast… I don’t see any issue with waiting time that would cause someone to think of refreshing the page.

I’ll check if my issue is solved with Cloudflare and Fastest cache deactivated, would you have any other idea of what would cause such an intermittent issue ?

Thanks

[Israel Fontaine]

Anyone to help?

[Israel Fontaine]

Hi this is the solution we’ve found working… would be a great idea to change the topic title for something like: Creating multilingual ticket.

******************
OUR SOLUTION
******************

In our case we don’t have events all year long but about 70 events once a year that we enter so we manage to tweak each event from DB.

As we understand, once we created tickets in an event, events calendar will retrieve the ticket information from WooCommerce and show it on the event page. So we manage to translate the ticket it’s Woocommmerce product counterpart.

1) We create an event (ID 1000)
2) We create ticket on the default language event (ID 2000)
3) We translate the event with WPML but we do not create any ticket on the other language version (Translated event = ID 1001)
4) We go to the ticket/product in WooCommerce and create the translation (_tribe_wooticket_for_event = ID 2001)
5) We go in the Database and find the translated Event and we add to this event the ID of the translated _tribe_wooticket_for_event.

We also noticed that we can update the translated event content without overwriting the link to the translated _tribe_wooticket_for_event

This is a dirty fix that works well when you have a limited amount of product to deal with… looking forward for your next version of Ticket Plus that will be compatible with WPML !!!

• This reply was modified 8 years, 6 months ago by Israel Fontaine.

[Israel Fontaine]

Hi Geoff,

I made some test this morning:

1) If there is a way to tweak Events Calendar to show the default language events when it’s not translated I would be glad you point me to the forum topic. As of now WPML options is not working with Events Calendar.

2) Duplicating with WPML or with a plugin does not duplicate the ticket portion. It does duplicate everything else though. So using WPML dulicate feature is not working.

3) Creating a redirection is actually the simplest solution but my only concern here would be that once the ticket added to the cart, the checkout would proceed in a foreign language for the client. I have deactivated the feature from WPML that reset the cart when switching language so I could add a warning box on cart and checkout saying that it’s possible to switch to other language and finalize the transaction.

4) Concerning using the WooCommerce: I would need to use the Woocommerce Single Product page to do so but by default it redirected to the ticket so it’s not working unless there is a walkthrough solution somewhere on your forum that could help using WooCommerce Shop & Single product page.

4) I’m thinking of another solution, I would be curious to hear from you about this one. As it is a festival I won’t have more then about 70 events for the whole year. Is there a way to simply translate the event, recreate the ticket and then go to the Database and manually modify the translated ticket to connect it to the same woocommerce product? In other words can I tweak from DB the translated and distinct ticket to link it back to the original ticket ?

[Israel Fontaine]

I’m giving more background about the issue we are facing:

Actual Events page: http://festivalarabe.com/programmation/

Our website is bilingual yet actually your Ticket Pro plugin is not compatible with WPML which means that if we translate the event, the tickets are not following and then if we add them they will be treated as distinct product which is problematic if we need to use inventory.

I desperately trying to find a solution for this:

1) First solution: Create bilingual events and delete all english translations so we only have one translation.

Although WPLM can show the default language version of a page that is not translated, Events Calendar will only show existing translated events. So could you tell me if one of these options would work and how to implement it:

a) Force Events Calendar to show only the default language OR show all translations OR show default language event when there is no event translation

b) Prevent Events Calendar to use WPML and simply works with the default language

—> If one of these solutions works would I end up with a French checkout or will the checkout process continue with the client language ?

2) I’ve read that you’re going to update Ticket Pro to be WPML compatible by the end of the year… do you already have a beta plugin that would still be usable and I could participate in beta testing ? If it’s usable, I would love to be part of beta tester and implement it on my website.

3) The other solution I’m willing to try is to use WooCommerce shop page/product page for the secondary language.

–> Will this solution still send the email with the QR code and will the check in feature of Ticket Pro be working ?

Let me know if I’m not clear enough, I’m building this site for one of our major festival here and I really need to find a solution 😉

Thanks a lot for your prompt help & support,

Israel

[Israel Fontaine]

Hi Andras,

I believe your new update is fixing the issue we were facing:

Fix – Fixed « Next Events » and « Previous Events » navigation links in list views, which would sometimes make a category-filtered list view lose its category filter as a user navigated through pages of future or past events (props @forumhelpdesk and @atomicdust for reporting this!) [72013]

Will test and update if necessary !

Thanks

[Israel Fontaine]

Hello Andras,

Thanks for your answers. The main question is the last from which I don’t see an answer 😉

–> When buying the bundle from a WooCommerce Bundle Products, will the tickets be created so the customers receive all the tickets with QR codes ?

Could you help clarifying this question?

Thanks

[Israel Fontaine]

Awesome thanks!

If I understand well, once I have configured the tickets with the proper categories in Woocommerce, coupon code will be fully operational ?

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