[oogly]

When there should be 4 remaining, that’s not what’s happening – it shows the event as Sold Out. Then we try to manually override the event, setting the capacity to “4” but it still says Sold Out.

[oogly]

All of their events have different numbers of tickets set up and different numbers sold.

Here’s info from client:

Example 1 for an event 17 November. 16 tickets have been sold by the website, 15 of which ‘complete’. 4 therefore should be remaining. However, if I set the capacity to just 4 remaining, then it’s “out of stock”. If I set the capacity to 20 (with 16 sold, four should still be left) then a full 20 are available for purchase. This is not using a shared capacity setting. Attempts to change capacity after sales are made results in this problem. I’m unsure how the plugin performs if capacity is not manually adjusted (which isn’t an option for us). Screenshots attached also.

[oogly]

Hi there. This seems to still be an issue. My clients, using this plugin, don’t have tickets for their events but are unable to alter emails to remove the “you’ll receive your tickets” part. Is there any current resolution for this issue? Thanks

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