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  • in reply to: Trouble integrating with WooCommerce #1507152

    Jennifer,

    I have finally figured it out. It is now working to sell tickets through Tribe Commerce. I do have one last question:
    What is the benefit of paying for the Event Tickets Plus subscription? How is this different than selling tickets through Event Tickets and Tribe Commerce? I’ve read both of the pages many times and don’t really see a large difference. I am still able to sell tickets through Event Tickets using Tribe Commerce and PayPal, correct?

    Thanks

    in reply to: Trouble integrating with WooCommerce #1507123

    Thank you for all of your help. I see now that the options come up under settings. The reason that I have both enabled is because neither one is working and I’m trying to figure out how to get just one to work and then I will disable the other. I also don’t truly understand the difference between Tribe Commerce and WooCommerce; I’m just trying everything at this point! As far as I understand, I can use PayPal with either or. Is WooCommerce just so you can allow customers to pay with credit cards too, and Tribe Commerce they cannot?
    I clicked to sell with Tribe Commerce this time after reading your directions on how to find that. When I went to test the PayPal button once the ticket was added to my cart, it still wouldn’t allow it to go through. It looked like it was trying to, but then just closed out of that screen. I have it linked to a business PayPal account with an IPN and everything. Is there some sort of phone number I can call in order to be able to figure this out ASAP in a simpler fashion?
    Again, I apologize for all of this confusion, it just isn’t seeming to work as simply as the articles and videos have made it seem.

    in reply to: Trouble integrating with WooCommerce #1504893

    I am still having issues with this. As you can see by the screenshots, I have both WooCommerce and Tribe Commerce enabled in hopes that at least one would work. They are both enabled, yet I do not have an option for either of them when I go to create a ticket.
    I continued on and made the ticket anyway. When I tested the PayPal button out after having created the ticket, I get this error message:
    “PayPal error (11601): An error (11601) occurred while processing your PayPal payment. Please contact the store owner for assistance.”
    I have followed all of the written directions and all of the videos I could find in order to set this up (and they all say the same thing) and it still is not working.

    in reply to: Trouble integrating with WooCommerce #1499828

    I am posting here because I still need assistance on this issue and it has been over 48 hours since I’ve posted the issue. I am a paying customer and having difficulty getting tech support. Our shop is now open and we’d really like to get the online ticket sales up and running. Please help!

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