Geoff,
Her response only had to do with a previous question I had, not my refund request. These are not related at all.
“For that reason, it is safer to log in to your account to see your ticket’s progress directly on the forums.”
I only see 2 tickets that are showing – this one and the one about the template.
Yes, please proceed with the refund request. In my refund request, I stated that the features were more than I needed – the entire integration with an ecommerce platform was excessive in my need for a registration platform.
Thank you.