Refund request – no response received

[newhorizons]

I sent a request for a refund over a week ago and have yet to receive an email about a refund.

[Geoff B.]

Good evening Hannah and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you never received an email reply.
Sometimes that unfortunately happens (for a variety of reasons – including spam filters).

For that reason, it is safer to log in to your account to see your ticket’s progress directly on the forums.

In your case, it sounds like this is exactly what happened.
My colleague Jennifer kindly replied to you on December 8th as you can see here: https://theeventscalendar.com/support/forums/topic/edit-ticket-email/#post-1401164

If you still wish me to proceed with the refund, I will gladly do so for you.
But I thought it was important to let you know that we did indeed reply to you to provide you the assistance you needed.

Best regards,

Geoff B.

[newhorizons]

Geoff,

Her response only had to do with a previous question I had, not my refund request. These are not related at all.

“For that reason, it is safer to log in to your account to see your ticket’s progress directly on the forums.”

I only see 2 tickets that are showing – this one and the one about the template.

Yes, please proceed with the refund request. In my refund request, I stated that the features were more than I needed – the entire integration with an ecommerce platform was excessive in my need for a registration platform.

Thank you.

[Geoff B.]

Good evening Hannah,

Thank you for taking the time to write back.

As per your request, I just went ahead and processed the refund.
You can typically expect a few days before the transaction shows up on your end.

Additionally, I might have some good news for you regarding your refund reason

the features were more than I needed – the entire integration with an ecommerce platform was excessive in my need for a registration platform.

We will shortly add PayPal support to our free Event Tickets plugin. If all goes well, we are aiming for Q1 of 2018.

Hopefully, that will meet your needs of simplicity.

So stay tuned and have a fantastic holiday season!

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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