[David]

Looking for an update on the shortcode issue. Please let us know how to fix the shortcode or let us know how to place the “Ticket” section in another location on a page without the shortcode.

[David]

So after a lot of testing and trial and error, creating new tickets new pages, etc…

We have figured out that the required fields do not work when using the shortcode [event_tickets_form] with the shortcode plugin installed.

This would be fine, however we can not place the Ticket section on the part of the page we need to without the shortcode. The ticket section is going below all the other content on the page.

How can we change the location of the ticket section without the shortcode?

[David]

So I did all that and it works. Here is the Link:
https://netsapiens.com/nsstaging/?page_id=6376

Question – how do we troubleshoot with the theme we are using for our website? We can’t change the theme.

[David]

Hi Jennifer,

We updated the calendar yesterday. We also tested for conflicts on our live site and found none.
The tickets is located here: https://netsapiens.com/ugm/
If you select Qty 1 and then the drop down will ask you for information. At the moment, none of it is set to required as it we cannot get the fields to work when they are required.
Screenshot is attached with the message we receive when fields are set to required.

[David]

This is a business impacting issue we really need some help on quickly.

[Author]

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