[Neil Salter]

Hi Brian,

BRILLIANT! This has fixed it.

May I ask what the issue was? Is there something I can do my end to be able to use the standard download?

Many thanks for your help.

[Neil Salter]

Hi Brian,

I scanned ticket number TEST-2 and got ‘The ticket with ID 0 was checked in.’

As you can see from the image, it wasn’t checked in.

This website has it’s own virtual server, due to amount of traffic, on Ubuntu 14.04 LTS using Plesk.

I’m going to try moving it to another host to see if this fixes the issue. I do have 6 VM’s with the same configuration and no problems on those 50 websites. I don’t run Events Calendar Pro on them though.

[Neil Salter]

Hi Brian,

Sorry for the delay, I’ve been away for a few days.

I have removed all extra plugins and returned to Twenty Sixteen and I am still receiving the same error. I have disabled ssl in admin and tried scanning on several different devices.

The website goes live tonight for ticket sales.

Would be great if we can use the checking function on Friday.

Attached is the error message.

Many thanks.

[Neil Salter]

I have just turned off SSL in the admin and the error still occurs.

[Neil Salter]

Hi Brian,

Maybe it’s because I have https enforced in the admin.

URL from scan

Home

Redirects
https://www.rinseout.co.uk/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=4283&qr_checked_in=RVBT-12

[Neil Salter]

Hi Brian,

The tickets come through with QR code.

I ensure that I’m logged in to the site when I scan the code on android or apple.

As you can see by the images, the message at the top states ‘the Ticket with ID 0 was checked in.’ but in the other image, the ticket still shows as unchecked in.

I then have to click check in, which defeats the object of using the QR code.

Cheers.

[Neil Salter]

Thanks for your help.

When I scan the QR codes it says ‘the Ticket with ID 0 was checked in.’ no matter what ticket it is or what device I use.

When I find the relevant ticket, it still shows as not checked in.

Am I missing something?

Thanks in advance.

[Author]

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