[Miryam]

Hi Victor,

I suspect it is using a custom plugin directory. The /wp-content/ folder and therefore the /plugins folder are under a randomly-named folder on the server. Should I move wp-content so that it’s not within a subfolder?

Here are the errors I’m seeing now.

[Miryam]

Hi Victor,

I was able to get them back into the dashboard and activated both. Recurring events and saved venues still not working. I did notice that installing the plugins from the ftp client and from the dashboard make them save to two different locations; might that have something to do with it? What should we do next?

Thanks!

[Miryam]

Hi Victor,

Okay, I’ve manually installed both plugins via ftp using the guide you shared. They’re not showing up in my dashboard, though. What do I do from here?

Thanks!

[Miryam]

I think I found the problem.

The Events Calendar Pro reinstalled fine. But the not-pro version has trouble. First, when trying to update Events Calendar (not Pro), I got an error message: could not create directory. Then I deleted it, re-uploaded and tried to reinstall but got this (attached). Is this a problem with the host directory?

[Miryam]

Hi Victor,

Sorry, I realize we have to correspond via the forum. Can you see my above latest screen shots and tell me if they help clarify the problem? Thanks so much.

[Miryam]

Hi Victor,

This is Bonni, but I’m writing with Miryam’s login.

I’ve attached the error screen shots. Hope this helps!

[Miryam]

Hi Victor-

Can you write to someone else about this as she is working on it?
Bonni Thompson

[Miryam]

This might be more helpful. It’s under recurring events. Found when ctrl+f for ‘error’; it goes on for quite a bit but I’ve just attached the first section.

[Miryam]

Hi Victor. Thanks so much. Not sure if this is what you’re looking for, but I’ve attached some screen shots of what happens when I inspect the edit event page. It looks like things are crossed out, but not sure if that means they are erring. Then I did a ctrl+f for ‘error’ and found the second screen shot.

I didn’t notice any change when I deactivated our plugins, and I’m scared to revert to the Twenty Seventeen template, as I’m not the site owner – just an employee – and don’t want to mess up what’s live. If that’s the only way around this, though, I will do it. Is that what you suggest? Or does what I found attached clarify anything?

Thank you!

[Author]

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