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Hi Sky,
I have an additional question:
Would it be possible for me to retrieve the fieldset data from a database file somewhere? In other words, is it possible that the data is saved but just not passing through to the attendee report?
I need to push these event pages out to our client today, so if you could let me know as soon as possible, I would very much appreciate it.
Shiloah
Hi Sky,
I just tried a few more test transactions on twenty seventeen again and was able to successfully complete a ticket purchase. The fieldset DID pass through and is showing up in “Details” in the attendee list.
I did not disable any plug-ins for this test on the staging site, as I was trying to isolate whether it’s a theme problem or a plug-in problem.
Also, when I run an RSVP on my live site, it does not capture the fieldset. So both the ticketing and the rsvp transactions are not passing the fieldset along.
Let me know your thoughts on any next steps I can take.
Thanks,
Shiloah
Hi Sky,
I just tried a few more test transactions on twenty seventeen again and was able to successfully complete a ticket purchase. The fieldset DID pass through and is showing up in “Details” in the attendee list.
I did not disable any plug-ins for this test, as I was trying to isolate whether it’s a theme problem or a plug-in problem.
Let me know your thoughts on next steps I can take.
Thanks,
Shiloah
Hi Sky,
To answer your questions, response in CAPS:
1. When you visit the “Attendees” panel for this event, do you see the data collected from these custom fields in the “Details” column if you click the “view details” link?
NO, THERE IS NO INFO IN THE DETAILS COLUMN.2. Also, are you able to reproduce this behavior if you temporarily switch to the Twenty Seventeen theme and disable all other plugins?
I SET UP A STAGING SITE AND SWITCHED THEME TO TWENTY SEVENTEEN. THEN I TRIED TO RUN A TEST PURCHASE, BUT I COULD NOT PROCESS A PURCHASE ON MY STAGING SITE. I SET UP THE TICKET AS AN RSVP INSTEAD, AN RAN THAT ON STAGING. IT DID RECORD THE FIELDSET IN THE “DETAILS” COLUMN AND IN THE EXPORT! YAY! THIS INDICATES TO ME THAT THERE IS A THEME CONFLICT, NOT A PLUGIN CONFLICT.Our theme is Avada by ThemeFusion. Is there anything you can do to troubleshoot on further? Or suggestions for things I can check in the theme code? I really want to resolve this problem.
Thank you!
Shiloah
