[mattboggs]

I am happy to report that the problem is solved. The culprit was a long ago deleted plugin (17 months ago) that had a renegade PHP script still calling shots. In this case, preventing the QR to publish out in the open.

Thank you for your awesome assistance Sir.

Matt

[mattboggs]

No solutions yet from the host but here is what was found:

• Server permissions: the “generation” of the image may be fine, but maybe it’s just not being written to the uploads directory on your server or something? To rule this out, please contact your web host and ask them to ensure that your site’s WordPress uploads and wp-content directories are owned by server, with their permissions set to 755 recursively. If this does not help, proceed with the next step.

Uploads directory was empty…Host fixing and testing…One down.
When theme deactivated \ reactivated values in the wp database uploads directory emptied out (WP uploads directory and WP Dir. URL).

I am sending this info to the theme developer.

[mattboggs]

It’s ok, everyone loves a challenge, right ? I will forward your message to the theme creator as well as the host (godaddy). Once I have it all working again, I will send the solution here for your knowledgebase.

[mattboggs]

Hello again. The theme publisher has been very helpful but perhaps needs assistance from you. Below, I have copy\pasted our latest :

Everyone has been very helpful with this process and I will forward your request where I am sure you will get a speedy reply.

From: Wu John [mailto:[email protected]]
Sent: Sunday, June 5, 2016 12:27 PM
To: Matt <[email protected]>
Subject: Re: FW: Your tickets from Genius Productions

Is it possible to ask the plugin provider whether or not there’s any requirements to generate the QR code in the theme codes, because I haven’t added any codes to limited the image part, and I’m not sure how it generates the QR code. If the the plugin developer can give me a direction on how the QR generator works, that’s would be nice.

Sorry that this issue is really out of the theme development knowledge, but I will try my best to figure it out.

Thanks

—- On Sun, 05 Jun 2016 11:08:37 -0700 Matt <[email protected]>wrote —-

Still no code (opened in Outlook as well as Gmail client). My associate in Chicago does not see the code as well. Bringing it up on a browser does not show code.

[mattboggs]

Well, I simply disabled my theme (Samsara)and went to a default theme with all plugins active and the QR showed up. Here is a link to the theme: http://www.themevan.com/item/samsara-creative-multiple-purpose-wordress-theme/
I have contacted them. Is there anything else I should try out ? The theme uses 2 plugins: Visual Composer and Revolution Slider.

Thanks,

Matt

[mattboggs]

Web host contacted (Godaddy) Here is a summary of what we discovered:
There appears to be some type of ‘caching’ taking place. Godaddy managed wordpress has an auto cache server so there seems to be a conflict with the generated QR image coming out. We disabled all plugins and also went to a default theme. The emailed ticket then looked fine. THis is the extent Godaddy could help me. One final note when the QR image is generated it has a ‘/?= ‘ added to the path which is causing the ‘404 no image’…..

Our assumption is; could your plugin be caching the image, conflicting with Godaddy’s cache ?

[mattboggs]

When I look at the source code of my ticket, it looks like this:

<https://discoverdavinci.com/wp-content/uploads/2014/03/cropped-discover1-1-e1464030036674.png&gt; Test May 27 Ticket #3188 Ticket Typegen PurchaserMatt Boggs Security Codefa3bb7e2b0 VenueWatertower 835 N. Michigan AvenueChicago 312-877-5982 OrganizerGenius Productions https://discoverdavinci.com <https://discoverdavinci.com/wp-content/uploads/2016/05/qr_2d44aecde349ebeda36767e092072cd5.png&gt; Check in for this event Scan this QR code at the event to check in.

I can see link to first image but not QR code. Is this normal ?

[mattboggs]

There was a few repeated instances where I had to turn off all the plugins and reactivate because the site would go down. I have since solved that problem. I will not be able to take these suggested steps right away as the museum just opened today and it’s a holiday weekend (busy). It all works now except generating a QR code.

[mattboggs]

It’s ok, we’re almost there…

HOME URL
https://discoverdavinci.com
SITE URL
https://discoverdavinci.com
INSTALL KEYS
event-tickets-plus = 46a25a24b3ebfacf90044a24f80391a18a05c881
events-calendar-pro = 53e469ce861e1b4499ff3d25ab3ae7f503e8ea07
WORDPRESS VERSION
4.5.2
PHP VERSION
5.4.42
PLUGINS
Aspexi Facebook Like Box Slider HD version 2.1.1 by Aspexi(http://aspexi.com/)
Event Rocket version 3.3 by Barry Hughes(http://codingkills.me)
Event Tickets Plus version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
WPBakery Visual Composer version 4.11.2.1 by Michael M – WPBakery.com(http://wpbakery.com)
Media Grid version 4.01 by Luca Montanari(http://codecanyon.net/user/LCweb?ref=LCweb)
Revolution Slider version 4.6.93 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Extended Coupon Features version 2.3.3 by Jos Koenis
WooCommerce Authorize.net CIM Gateway version 2.2.1 by WooThemes / SkyVerge(http://www.woothemes.com/)
WooCommerce Simply Order Export version 2.0.7 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WordPress Mobile Pack version 2.2.3 by Appticles.com(http://www.appticles.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin
THEME
Samsara
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.5
[2] => 3.6
[3] => 3.6.1
[4] => 3.7
[5] => 3.8
[6] => 3.9.1
[7] => 3.9.3
[8] => 3.12.1
[9] => 3.12.3
[10] => 3.12.6
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.1.0.1
[15] => 4.1.3
)
latest_ecp_version = 4.1.4
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments = 1
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
tribeDisableTribeBar =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 2
earliest_date = 2014-06-19 19:30:00
latest_date = 2016-05-27 23:59:59
last-update-message = 4.1.4
schema-version = 4.1.4
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
enable_month_view_cache =
disable_metabox_custom_fields = show
pro-schema-version = 4.1.3
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
defaultValueReplace =
eventsDefaultOrganizerID = 1461
eventsDefaultVenueID = 2282
eventsDefaultAddress =
eventsDefaultCity = Denver
eventsDefaultState = CO
eventsDefaultProvince =
eventsDefaultZip = 80216
defaultCountry = Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = 720-446-8836
tribeEventsCountries =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
pue_install_key_tribe_wootickets = dcbc################################0cfb
earliest_date_markers = Array
(
[0] => 1466
)
latest_date_markers = Array
(
[0] => 3171
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[mattboggs]

Still no QR code….

[mattboggs]

screen cap of ticket

[mattboggs]

Troubleshooting has gotten me to the point where I am almost there. I have this error on the event edit page:
Warning: in_array() expects parameter 2 to be array, null given in /home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 899

Also when viewing ticket, there is no QR code.

[mattboggs]

After further disabling I got sysinfo up:
HOME URL
https://discoverdavinci.com
SITE URL
https://discoverdavinci.com
INSTALL KEYS
events-calendar-pro = 53e469ce861e1b4499ff3d25ab3ae7f503e8ea07
WORDPRESS VERSION
4.5.2
PHP VERSION
5.4.42
PLUGINS
Aspexi Facebook Like Box Slider HD version 2.1.1 by Aspexi(http://aspexi.com/)
Event Rocket version 3.3 by Barry Hughes(http://codingkills.me)
Event Tickets Plus version 4.0.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
Media Grid version 4.01 by Luca Montanari(http://codecanyon.net/user/LCweb?ref=LCweb)
Revolution Slider version 4.6.93 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Extended Coupon Features version 2.3.3 by Jos Koenis
WooCommerce Authorize.net CIM Gateway version 2.2.1 by WooThemes / SkyVerge(http://www.woothemes.com/)
WooCommerce Simply Order Export version 2.0.7 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WordPress Mobile Pack version 2.2.3 by Appticles.com(http://www.appticles.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin
THEME
Samsara
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.5
[2] => 3.6
[3] => 3.6.1
[4] => 3.7
[5] => 3.8
[6] => 3.9.1
[7] => 3.9.3
[8] => 3.12.1
[9] => 3.12.3
[10] => 3.12.6
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.1.0.1
[15] => 4.1.3
)
latest_ecp_version = 4.1.4
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments = 1
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
tribeDisableTribeBar =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 2
earliest_date = 2014-06-19 19:30:00
latest_date = 2016-05-26 23:59:59
last-update-message = 4.1.4
schema-version = 4.1.4
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
enable_month_view_cache =
disable_metabox_custom_fields = show
pro-schema-version = 4.1.3
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
defaultValueReplace =
eventsDefaultOrganizerID = 1461
eventsDefaultVenueID = 2282
eventsDefaultAddress =
eventsDefaultCity = Denver
eventsDefaultState = CO
eventsDefaultProvince =
eventsDefaultZip = 80216
defaultCountry = Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = 720-446-8836
tribeEventsCountries =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
pue_install_key_tribe_wootickets = dcbc################################0cfb
earliest_date_markers = Array
(
[0] => 1466
)
latest_date_markers = Array
(
[0] => 3148
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[mattboggs]

With the above plugins on\off, the site disabled. Here is the php output of plugins at the time…: a:17:{i:0;s:61:”aspexi-facebook-like-box-pro/aspexi-facebook-like-box-pro.php”;i:1;s:40:”backlinks-wp-plugin.tmp/5qjxx673t982.php”;i:3;s:25:”event-rocket/launcher.php”;i:4;s:41:”event-tickets-plus/event-tickets-plus.php”;i:5;s:43:”events-calendar-pro/events-calendar-pro.php”;i:7;s:39:”fix-facebook-like/fix_facebook_like.php”;i:8;s:59:”force-regenerate-thumbnails/force-regenerate-thumbnails.php”;i:9;s:35:”gallery-metabox/gallery-metabox.php”;i:10;s:27:”js_composer/js_composer.php”;i:11;s:25:”media-grid/media-grid.php”;i:12;s:23:”revslider/revslider.php”;i:13;s:32:”search-engine-visibility/sev.php”;i:15;s:43:”the-events-calendar/the-events-calendar.php”;i:16;s:61:”woocommerce-auto-added-coupons/woocommerce-jos-autocoupon.php”;i:17;s:79:”woocommerce-gateway-authorize-net-cim/woocommerce-gateway-authorize-net-cim.php”;i:18;s:27:”woocommerce/woocommerce.php”;i:19;s:51:”wp-fb-share-like-button/wp_fb_share-like_widget.php”;}

[mattboggs]

1. What plugins are activated on your site? Not just installed—but activated?
Event tickets plus
The Events Calendar and The Events Calendar Pro
Event Rocket
Aspexi Facebook Like Box Slider HD
BackLinks_com
Force Regenerate Thumbnails
Gallery Metabox
Media Grid
Revolution Slider
Search Engine Visibility
WooCommerce
WooCommerce Authorize.net CIM Gateway
WooCommerce Extended Coupon Features
WordPress Mobile Pack
Wp Facebook Share Like Button
WPBakery Visual Composer
2. What specific problems do you face?

events are not posting correctly

3. What is your site’s “system information”?

Cannot load tribe-app-shop.

[Author]

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