[Jane]

That is no longer the message I am getting.

The message on WordPress, when I try to INSTALL THE PLUGIN, is the following, even though we are clearly on just EVENTS Calendar and not Events Calendar Pro.

Unpacking the package…

Installing the plugin…

Destination folder already exists. /home/marianda/public_html/wp-content/plugins/events-calendar-pro/

Plugin installation failed.

Return to Plugin Installerhttp://mariandale.org/wp-admin/plugin-install.php

I have already sent this to my web developer, who said it’s clearly an installation problem with TEC.

Why has our Events PRO worked for over a year, and then stopped working when you sent an update, last week? And our license is current.

Please address this today. I have waited for 6 days. This is the worst customer support I have ever experienced.

[Jane]

I have downloaded the Event Pro 4.4.32 zip file.

When I tried to Install it, I got this message:

This site can’t be reached
The webpage at http://mariandale.org/wp-admin/update.php?action=upload-plugin might be temporarily down or it may have moved permanently to a new web address.
ERR_ACCESS_DENIED

Please advise.

Jane

[Jane]

Dear Help Desk:

I can tell you exactly what the problem is.

We have a SUBSCRIPTION AND LICENSE FOR EVENT PRO VALID UNTIL March 2019.

What is running on our WordPress site is The Event Calendar, VERSION 4.6.23, as of last Wednesday.

We should have EVENT CALENDAR PRO Version 4.4.32 in our WordPress site.

Why was our installation not updated as EVENT PRO, but as the regular Event Calendar?

Why am I paying for Event Calendar and not getting it?

Most importantly, how will you fix this? I am not a developer or programmer. I only update content on WordPress. You must fix this from your end.

Jane Hanley

Jane Hanley, Executive Director
The Mariandale Center
299 North Highland Avenue, Bldg. 5
Ossining, New York 10562

Phone: 914-941-4455, Ext. 104
Email: [email protected]:[email protected]
http://www.mariandale.orghttp://www.mariandale.org

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