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Hi Victor,
thanks for your help – when I manually check in I don`t get any message about ID whatsoever. The only thing which changes is the button to the right – it changes from “check in” to “re-do check in”.Hi Victor,
thanks for your help:
The scanning works now with the new apps – the id 0 issue remains.There is nothing new in the debug.log than what i`ve posted last time – and nothing new gets triggered when I buy or scan the ticket.
Hi Victor,
thanks for your help – but this does not workI login into the page via wp-admin in chrome then go to the scanlife app and scan the qr-code – again I get only to the front-end. Which is because scanlife uses its own browser and not chrome – as far as I understand.
I COULD go from scanlife to the browser but this is an unnessary extra step, which complicates the check in process.
Again if I do this I have the ID 0 again.
(authtenticator has not been installed with this test installation)
What app do you use for scanning? since it seems crucial to the whole process.
Also is there somewhere a test-demo by event-ticket where I can actually test the qr-scanning and see if it actually works – since so far nothing works and I´m loosing time.
thank you
Hi Victor,
thanks for your helpregarding log in credentials – this infired.de is a test page anyway – so we can break it if it is for a higher good.
http://triberger-weihnachtszauber.flippingrocks.de/ is under construction and we have backups therefore even there we should try to achieve what is needed – since in the end the thing has to work.I`ve enabled WP_DEBUG and WP_DEBUG_LOG
I have one issue – I got me a ticket from this event here http://infired.de/event/test-1/ via email. Then I scanned the QR-Code via scanlife and get to the front-end of the event – but I would need to login first to get to the back end – but there is no login form coming.
So what I usually do then is enabling the authenticator plugin which forces me to login and then when I scan the second time I get to the back end and get the ID 0 issue.
There has to be clearly a step where I can login first – or am I´m wrong?What is happening if you scan the ticket?
I attach the debug.log
Somehow the Sharing furnction of .tex and .log file does not work ( you can`t upload files of this type)this is in the debug.log file so far
[08-Jun-2017 07:40:09 UTC] PHP Notice: Undefined offset: 1 in /is/htdocs/wp11075330_ZGELSNIZQJ/www/www/infired.de/wordpress/wp-admin/includes/dashboard.php on line 1227
Hi Victor,
thanks for your help – we deactivated all the plugins and took the default theme – it still has the ID 0 issue.The problem seem to exist for all QR-Codes, not only one. The check in itself works via the QR-Code in a way (pls see below we DO have an issue with the check in) I do get the messages (successfull checked in or already checked in as you see in the screenshot). Also manually the check in works.
We use for development a plugin called authenticator which shows you the website only when you are logged in – this is so far no problem you just have to login when you try to access the page the first time. So when you use barcoo or scanlife and authenticator is active you get a login window and if you login in you get to the backend on your second scan and you get the message “successful logged in with the ID 0” – this is so far the way it should be. But we just noticed when we deactivate the authenticator and scan the qr-code we always get to the front page of the event – not the backend, and we have no chance of loggin in. So this issues is maybe related to the ID 0 problem because when the page is online we will no longer use the authenticator of course and need to get to the backend upon scanning the Qr code.
What scan app do you recommend?
I found some php-warnings in the back end – also I automatically shared the system information with you
Warning: touch(): Unable to create file /tmp/tribe_tmp_file_logger_2017-06-06.log because Permission denied in /is/htdocs/wp11075330_ZGELSNIZQJ/www/www/triberger-weihnachtszauber.flippingrocks.de/wordpress/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 64
Warning: touch(): Unable to create file /tmp/tribe_tmp_file_logger_2017-06-06.log because Permission denied in /is/htdocs/wp11075330_ZGELSNIZQJ/www/www/triberger-weihnachtszauber.flippingrocks.de/wordpress/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 64
Pls tell me what do you need for debugging
thanks for your helpHi Shelby,
not exactly clear where you see my bug related to the bug discussed in the thread.
Pls make it clearer what is going on and how to fix it – thanksAlso still waiting for the answers for “how to customize the ticket with additional information” and “what are the css selectors for the messages in the wp-back end”.
I expect a bit more from “support” than just guessing and leaving out difficult questions
Hi Shelby,
thanks for your help – the “ID 0” happens when you scan it with smartphone pls see attached file. ThanksHi Shelby,
thanks for your help –
actually it makes sense that “The QR code function is designed for you to check them in by scanning it on the day of.” so I`m fine with that – since we have no self-check in we will be fine.I would like to make the “check-in-message” or the “already checked-in-message” with a green or a red background so that it sticks out better – could you pls provide me with the specific ccs-selectors to get hold of those 2 messages? Thanks
“The Ticket with ID 0 was checked in.” why do my tickets all have the ID 0 in the check in message although they do have a real ID on the ticket?
I’m going to have to do some testing on this. It may be a bug, or it may be an issue that I can help you troubleshoot.Ok, great what do you need for debugging – pls let me know
I still need ways to modify the ticket itself – any options on that? – since the client wants to put information on the ticket itself, which makes sense since the ticket is the only thing people are carrying around on the event itself.
thanks a lot
