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Unfortunately not. While I think I’ve figured out how to process manual orders properly, I am still stuck with the original problem, that of being unable to remove refunded or cancelled tickets. This is specific to the number of sold/available tickets that WooTickets displays.
If a ticket is cancelled or refunded, then I need some way to be able to re-introduce it into inventory to be sold, and remove it from the count of sold tickets; if I’ve sold 5/20 and refund/cancel one, and then return it to inventory (manually or otherwise), then I need WooTickets to tell me that 4/20 are sold, not 5/21 (which is terribly confusing, and that’s with just a single refund or cancellation!).
As events get close to sold out, it becomes extremely important to have a clear idea of exactly how many attendees there are/spots remain, especially if I hope to display this on the site. Seeing numbers like 18/26 for an event that only has 20 tickets available is a disaster waiting to happen. How many spots are left? For small events where every ticket counts and over-selling is a BIG problem, this is a really important issue.
I’m sorry, I’m just double checking all this. Apparently the inventory is NOT reduced by 1 if I process an order manually*. 5/20 becomes 6/21. If I then go in an manually reduce the product inventory by one, it becomes 6/20. This effectively deals with this situation, albeit in a two-step fashion, but the original issues of cancelled/refunded tickets remain.
*(Is this not a bit odd? I cannot see any setting/field in the order screen that would seem to change this).
And similarly, if 5/20 are sold, and I put 1 order manually through the back end (eg. a comp or non-online sale), although the inventory does reduce by 1, WooTickets displays available/sold tickets as 6/21 (instead of the correct, 6/20), with no way to fix/override this.
My mistake – WooCommerce does NOT automatically return the ticket to inventory if an order is refunded or cancelled. e.g. if 5/20 are sold, and one is cancelled or refunded, the inventory remains at 15, and still shows as 5/20, instead of 4/20. If I try to manually put the refunded ticket back into inventory, it shows as 5/21. There seems to be no existing way to fix/change/override this. This is what I am trying to figure out.
Another related issue has emerged: occasionally I will get a request for a ticket from someone who is unable to purchase it online. This isn’t much of an issue per se – I can just go into WooCommerce>Orders and create an order for them. However, I notice that when I do this, WooTIckets does not process the inventory adjustment properly; ie. if 5 out of 20 tickets are sold, and I sell one manually via the backend, the event now reports 6 of 21 sold. Again adding confusion to both event mgmt as well as our attempt to display the number of tickets remaining for sale. Is there something specific/different I need to be doing to process an order this way?
Thanks,
LENHow soon is “shortly”? A week? A month?
Might you be able to point me (ie. my developer) to the code that triggers the expiry in case we need a short-term fix.
