[Marylou Colver]

NO, what you suggested doesn’t work.

If you go to My Account where the Profile Details is displayed, the Email* (required) field has lops filled in as the email address. It will not allow me to change this. And lops is the username that does allow me to log in.

NOTE: I am the web developer for the purchase below by Marylou Colver ([email protected] ). I am the one who submitted the support ticket in her behalf.

I’m still stuck and have been unable to download the purchased file.

I cannot login using the email you indicated, [email protected] (says Error: A user could not be found with this email address.)

I can however login using lops as the username.

But when I login successfully using lops, the My Account —> Downloads page says

“Looks like you don’t have any downloads. Want one? Why not buy one of our plugins! ”

This is very frustrating. You have my money and the charge went through.

Here is the info I used to create the account:

/* deleted for safety

Can you resolve this?!!

Thanks.

[Author]

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