[Amanda]

Dear Cliff,

Thanks so much for your follow up! Our web guy did update the website somewhat so that the Event Tickets Plus plug in is more compatible. We have had a couple of successful orders, so it seems like it is working reasonably well.

I am running into a few challenges as I begin to use it.

1. I would like to figure out how to populate the Event Tickets Plus tickets that I have created on the Event Page to show up in our WooCommerce Store.

2. It seems like maybe some people are being billed twice in Authorize.net?

3. I made a cod option so that people could buy tickets in our office with cash, but so that we could still keep track of the inventory. I tested that when someone came in the office and it seemed to work. However, someone bought 3 cod tickets last night and I think that they have the tickets via email, but we don’t have the cash.

4. Can I print out tickets from this system for people who buy tickets with cash in the office who don’t have email or who don’t have a printer? I haven’t been able to figure out how to do this yet.

5. I’m not sure how to set the tickets to auto complete. I am having to go into the back end and hit the check mark next to the eyeball to complete the ticket for the tickets purchased by credit card (but not the cod for some reason.)

That’s it for now. I would like to work out more of these kinks before we really roll out publicity.

Sincerely,

Amanda

[Amanda]

Thanks for getting back to me, Cliff:

Hi Amanda.

Sorry no joy with this yet.

I’d ask you to reference our Making Tickets article, but here are some common reasons why a ticket may not show up for an event:

the ticket never actually got created — refresh the Event edit screen and is the ticket there?- It is created- I can see it on the back end, but not the front end.

the ticket has date restrictions on when it’s available — clear them out or correct them
It goes from November 13th to December 8th.

the ticket doesn’t have any quantity available — add some quantity
It has a global amount of 600 tickets.

the event is a past event, not an upcoming event — change the event date to be in the future
The event is for December 9th, 2016

I hope those troubleshooting ideas help.

If your ticket and event look like they should be working, please try switching to the Twenty Sixteen theme and see if the tickets appear on that event.

I am just a website admin, not a designer. I’d hate to fudge up the whole website because I made an update.

I really need help. These tickets should have gone on sale last week!

Thank you! I want to feel the joy of Event Tickets Plus

Please let me know what you find out.

[Author]

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