[Ryan]

To follow up, I’ve modified the “total_sales” custom field as suggested, but the number of attendees and available tickets is still incorrect and inconsistent.

[Ryan]

Hi Jaime,

Thank you for your suggestion, but this seems to be more of manual workaround than a permanent solution.

Why is the Event Tickets plugin not correctly updating these quantities when refunding or canceling an order? Likewise, why are the quantities not updating when I delete an attendee? This seems totally in contrast to what is recommended in the KB article linked below:
https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

If the KB article mentioned above is no longer accurate, what is the recommended procedure for refunding/canceling orders? When we refund/cancel a ticket order, we need to be able to add those tickets back into inventory, those attendees need to be removed, and the number of sold AND available tickets needs to be accurately (and consistently) displayed on both the front-end and within the dashboard. It seems as though this process should be automated, but if that’s not possible, the process definitely shouldn’t be as complicated as it is currently. If the process is confusing for me (I’ve been a web-developer for 12 years), I guarantee it will be frustrating for my clients. It doesn’t seem very user-friendly if the average user is required to complete a 5-6 step process (including editing custom fields) just to keep the ticket stock accurate and consistent.

Maybe I’m missing something, or possibly I’m doing something wrong, but as it stands currently, the software is practically unusable by my client if it cannot accurately keep inventory/stock… hopefully I’m just misunderstanding. If that’s the case, could you provide the correct workflow for cancelling a ticket order and rectifying the count/stock and attendees list? Again, the process listed in the KB article above no longer seems to be accurate.

Thanks.

[Author]

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