[Nina]

This reply is private.

[Nina]

This won’t let me move it from ‘pending fix’ to ‘I still need assistance.’

I just updated the individual event:

Yoga of Devotion: A Retreat with Krishna Das

emptyied my cache, and ran it thru the Google tool:
https://search.google.com/structured-data/testing-tool/#url=http%3A%2F%2Fkrishnadas.com%2Fevent%2Fyoga-devotion-retreat-krishna-das

The same issue appears to be happening.

[Nina]

Hi Cliff.

I personally wouldn’t look to Google for event info if there was a website to checkout, but as I am sure you have come across, the general public takes the easy way out. For that matter, too many people think googling something is the same as visiting a specific website. But we digress.

To be clear, this organization is in New York, and holds events around the world. If you look at the schedule, it has events in NY, VA, Europe, and they just got back from CA.

WordPress DOES have the timezone declared. It used to be set to -4 UTC, but is now set to New York. It doesn’t seem to have changed anything in Google with that change. Screenshot attached.

I am glad you are finding errors (because errors are fixable), but I am not sure if that UTC issue you found is the only issue.

Also, I realize this is opening up different can of worms, but it is related. I manage another site that also uses TEC. In that one, the time is usually correct, but the location is not. That organization is in Portland, ME, but holds events around the country. But all of the events, in Google, appear to be in Portland ME.
onsite: http://www.allagash.com/events
google search: https://goo.gl/Sqd9qx

If granting you an admin login to either site would help in troubleshooting, please let me know.

thanks
.tony

[Nina]

Thanks Cliff.

I ran one thru the structured data test. It appears that is showing the wrong time, just like the Google results. Screenshots below.

Thanks again for your help. We have had many people showing up to events at the wrong time.

[Nina]

Hi Cliff.
I had a really in depth response, and it’s frustrating that it didnt show up for you.

The plugins were updated last week, TEC was just updated again to 4.5.0.2 and TEC Pro has been at 4.4.6.
WP version is 4.7.4.

It appears that ALL of the Google Events are 4 hours off, regardless of their location, and the location of the google user.

We have tried it with timezone mode enabled and disabled, and it does not appear to make a difference.

Please advise.
thanks
.tony

[Nina]

Thank you Cliff and whichever Modern Triber gets to answer this email…

As of right now, the following are the relevant updates:

[Author]

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