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Hi Shelby, the theme developer gave me some code to remove the extra set of quantity adjusters and then setting the quantity to default to 1 has got everything working. thanks for your help!
Hi Shelby — just to confirm, in mobile, theres currently no adjuster. The default value is set to 0. When someone RSVPs and doesn’t adjust the number, the see the “your RSVP has been received prompt” but I don’t receive their RSVP and they don’t get an email confirming. This means that I’m losing a lot of RSVPs to my event. How can I fix it. Ideally, the ticket quantity would default to “1” and there would be an adjuster, in both desktop and mobile. thanks!
Hi Slelby,
I did try that in the past and it didn’t resolve the problem.
To confirm– you’re saying that it is standard to have no quantity adjusters in mobile, as was the case in the 2016 theme during the conflict testing?
Thanks!
Hi Shelby, thanks for your reply. I went through the steps that you recommended.
Switching to 2016 theme and disabling all other plug-ins appears to resolve the problem of an extra set of inactive quantity adjuster buttons on desktop, but does not add any of the missing quantity adjuster buttons on mobile (iOS – Safari).
Reactivating my theme, The VouxVersion: 4.0.7 By fuelthemes, with no other plugins recreates the original problem.
