[Paula]

Thank you for the reply, Andras.

Deactivating the plugins and switching to the default theme would not be feasible with this live site and the only way, that I can think of, to test if this is a theme / plugin conflict would be to allow several live transactions to occur while the main theme and plugins are deactivated; which would also not be feasible.

If we sent over a list of plugins that we are using would you be able to point out any that would be potential culprits?

[Author]

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