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Dear Hunter!
Yes, the problem still exists without the plugin. I made a mistake first and thought that it was a plugins conflict, because after I deactivated the plugin it showed me the “billing information”. I was tired and thought that the billing info was “additional info”.
I changed the wp-config file and deactivated all plugins and changed theme, but still during the purchase the plugin does not show the additional info. There was not any errors at the top of the page.
Actually I am really sad, because I think we have to cancel the subscription. I would really would like to make this to work, because all of the time I invested here.
All the best
LauraI am sorry to say, but actually the problem is not solved.
And as I see, many people have right now same problem as I do – the attendee information does not show.
Is there ANY idea, when this bug will be solved?
All the best
LauraHi!
It was a plugin conflict. I used Woo Checkout Field Editor Pro plugin. When it was activated, I could not see additional info fields. I deactivated it and tried to use new one, WooCommerce Checkout Manager, but when it`s active, it does not show the additioal info.
But we want to use similar plugin, because out ticket buyers do not have to add that info.
How could we fixt that?
All the best
LauraHi!
I am still waiting for an answer. We would like to start sellig tickets soon, but can`t because of the error.
All the best
Laura
